Director, Regional Branch Experience

Broadview Federal Credit Union; Buffalo (NY); On-site; USD 97,371 - 126,582; Full time

Job summary

Broadview Federal Credit Union seeks a Director, Regional Branch Experience to lead the community face of Broadview, balancing hospitality with operational excellence in the Buffalo region. You will cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview's long-term growth.

You will supervise branch teams, ensure consistent service standards, and coach executives to align with organizational strategy across lending, digital

Qualifications

• Associates degree from an accredited institution or equivalent combination of experience and education.
• 5-7 years of progressive leadership experience, including direct branch management
• 3-5 years of sales and service experience; financial services industry experience preferred
• Track record of leading high-performing teams in a service-driven environment
• Strong business acumen with comfort in performance metrics, technology, and operational oversight
• Proven ability to lead teams through change and deliver strong performance outcomes
• Commitment to hospitality, community engagement, and employee experience
• Strategic mindset with the ability to connect vision to execution
• Ability to travel throughout the assigned region

Responsibilities

• Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.
• Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.
• Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.
• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.
• Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.
• Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.

Skills

Leadership

Branch management

Sales & service

People leadership

Education

Associates degree

Job description

Overview

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Role: Director, Regional Branch Experience. You will serve as the face of Broadview in the community, balancing hospitality with operational excellence. You will cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview's long-term growth.

Responsibilities

• Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.
• Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.
• Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.
• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.
• Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.
• Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.

Minimum Qualifications

• Associates degree from an accredited institution or equivalent combination of experience and education.
• 5-7 years of progressive leadership experience, including direct branch management
• 3-5 years of sales and service experience; financial services industry experience preferred
• Track record of leading high-performing teams in a service-driven environment
• Strong business acumen with comfort in performance metrics, technology, and operational oversight
• Proven ability to lead teams through change and deliver strong performance outcomes
• Commitment to hospitality, community engagement, and employee experience
• Strategic mindset with the ability to connect vision to execution
• Ability to travel throughout the assigned region

Compensation

$97,371.00 - $126,582.00, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]