Community-Driven Regional Branch Leader

Broadview group; Buffalo (NY); On-site; USD 97,371 - 126,582; Full time

Job summary

Broadview FCU seeks a Director, Regional Branch Experience in Buffalo, NY to lead a people-first hospitality model while driving branch performance and community partnerships.

You will coach leaders, align regional execution with corporate strategy in lending and deposits, and deliver exceptional member experiences. Travel across the region is required; the role offers competitive compensation and benefits.

Qualifications

• Associates degree or equivalent combination of experience and education.
• 5–7 years of progressive leadership experience, including direct branch management.
• 3–5 years of sales and service experience; financial services industry experience preferred.
• Track record of leading high-performing teams in a service-driven environment.
• Strong business acumen with comfort in performance metrics, technology, and operational oversight.
• Ability to travel throughout the assigned region.

Responsibilities

• Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.
• Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.
• Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.
• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.
• Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.
• Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.

Skills

Leadership

Sales experience

Customer service

Strategic thinking

Education

Associates degree

Job description

Broadview FCU seeks a Director, Regional Branch Experience in Buffalo, NY to lead a people-first hospitality model while driving branch performance and community partnerships.

You will coach leaders, align regional execution with corporate strategy in lending and deposits, and deliver exceptional member experiences. Travel across the region is required; the role offers competitive compensation and benefits.