Director, Regional Branch Experience

Broadview Federal Credit Union; City of Syracuse (NY); On-site; USD 97,000 - 127,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Broadview Federal Credit Union in Syracuse, NY seeks a Director, Regional Branch Experience to lead a hospitality-driven, high-performing team. You will balance member care with operational excellence, expand member relationships, and strengthen community partnerships to support Broadview’s long-term growth.

The role requires 5–7 years of leadership and 3–5 years in sales/service within financial services, with travel across the region.

Qualifications

• Associates degree or equivalent combination of experience and education.
• 5–7 years of progressive leadership experience, including direct branch management.
• 3–5 years of sales and service experience; financial services preferred.
• Track record of leading high-performing teams in a service-driven environment.
• Strategic mindset with ability to connect vision to execution.
• Ability to travel throughout the assigned region.

Responsibilities

• Nurture a people-first hospitality environment reflecting care, attentiveness, and respect.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management and service standards.
• Inspire, coach, and empower the team with regular engagement, goal setting, and development planning.
• Drive member and product growth by aligning local execution with strategy across lending, digital adoption, and deposits.
• Build local relationships to foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting expectations, recognizing contributions, and addressing gaps with clarity.
• Partner cross-functionally to drive shared outcomes and reduce friction.
• Equip branch leaders with tools, training, and autonomy to meet needs.

Skills

Leadership experience

Sales & service experience

Business acumen

Operational oversight

Education

Associates degree

Job description

Summary of Role:

As a Director, Regional Branch Experience, you will serve as the face of Broadview in the community, balancing hospitality with operational excellence. You’ll cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview’s long-term growth.

Essential Job Functions/Responsibilities:

• Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.
• Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.
• Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.
• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.
• Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.
• Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.

Minimum Job Qualifications:

• Associates degree from an accredited institution or equivalent combination of experience and education.
• 5-7 years of progressive leadership experience, including direct branch management.
• 3-5 years of sales and service experience; financial services industry experience preferred.
• Track record of leading high-performing teams in a service-driven environment.
• Strong business acumen with comfort in performance metrics, technology, and operational oversight.
• Proven ability to lead teams through change and deliver strong performance outcomes.
• Commitment to hospitality, community engagement, and employee experience.
• Strategic mindset with the ability to connect vision to execution.
• Ability to travel throughout the assigned region.

Compensation:

$97,371.00 - $126,582.00, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.

If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail].

At Broadview FCU, your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee. As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.