Director, PMO & Professional Services Leader

convey; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

STD/LTD coverage

Employee Assistance Program (EAP)

Paid Maternity Leave (12 weeks)

Paid Paternity Leave

Flexible PTO

12 paid holidays

On-site gym in Denver, CO

Job summary

Convey is seeking a strategic and hands-on Director of Professional Services (PMO) to elevate our project management practice and onboarding experience for customers. You will lead a team of PMs, standardize PMO governance, and drive successful, on-time, on-budget delivery across a SaaS product portfolio.

You will partner with Services Operations, Sales, Customer Success, Product, and Engineering to optimize resources, forecast demand, and improve time-to-value.

Qualifications

• 10+ years in Project Management, Professional Services, PMO, or related field with progressive leadership.
• Proven experience leading and developing project management teams.
• Strong understanding of PMO governance, methods, and delivery operations.
• Experience managing complex SaaS or enterprise implementations.
• Strong business acumen with KPIs like revenue, utilization, profitability.

Responsibilities

• Lead and develop a team of Technical Project Managers, Program Managers, and Engagement Managers.
• Establish and drive adoption of PMO methodologies, processes, tools, and governance.
• Oversee the portfolio of implementation projects for on-time, on-budget delivery.
• Drive forecasting, resource allocation, capacity planning, and staffing strategies.
• Monitor metrics like revenue delivery, utilization, project profitability, time-to-value, CSAT, and health.
• Provide leadership on escalations, risk mitigation, and recovery plans.
• Develop premium PMO approach for large enterprise implementations.
• Partner with Sales and Services on pipeline forecasting, SOWs, and change orders.
• Lead training, lessons learned, and continuous improvement of delivery.

Skills

Leadership

PMO governance

Resource planning

Forecasting

SaaS implementations

Stakeholder management

Change management

Pre-sales collaboration

Tools

Rocketlane

Job description

Convey is seeking a strategic and hands-on Director of Professional Services (PMO) to elevate our project management practice and onboarding experience for customers. You will lead a team of PMs, standardize PMO governance, and drive successful, on-time, on-budget delivery across a SaaS product portfolio.

You will partner with Services Operations, Sales, Customer Success, Product, and Engineering to optimize resources, forecast demand, and improve time-to-value.