Customer-Focused Project Delivery Lead

PMO Partners, LLC; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

PMO Partners, LLC seeks a proactive Project Manager to drive successful services engagements. You will manage customer experience, establish expectations, and guide change while coordinating internal and customer teams across timelines, budgets, and scope.

You will develop plans, track progress, prepare status reports, and negotiate scope and priorities with stakeholders. Strong communication and organizational skills are essential.

Qualifications

• Two or more years of project management experience in customer-facing roles within fast-paced environments.
• Highly organized, with the ability to manage multiple priorities, project timelines, scope, budgets, risks, and customer commitments.
• Strong written and verbal communication skills, including experience preparing project status reports and communicating directly with customers.
• Strong listening skills and the ability to clearly explain project concepts, status, risks, and plans to internal teams and clients.
• Experience building professional, collaborative relationships with colleagues, customers, and executive-level stakeholders.

Responsibilities

• Serve as a primary point of contact for customers throughout the project lifecycle, building collaborative relationships with both day-to-day contacts and executive stakeholders.
• Develop and manage project plans, timelines, milestones, scope, budgets, resources, dependencies, and deliverables.
• Maintain highly organized project records that clearly document customer goals, timelines, scope, risks, decisions, action items, and overall progress.
• Prepare and deliver clear, accurate, and timely project status reports for internal teams, customer stakeholders, and leadership.
• Lead customer and internal project meetings, communicate project status, address questions, document decisions, and track follow-up activities.
• Tailor written and verbal communications based on the audience, ensuring technical and nontechnical stakeholders understand project status, risks, plans, and expectations.
• Coordinate activities across internal and customer teams, confirm responsibilities and due dates, and follow up to ensure action items are completed.
• Manage customer expectations and address scope changes or scope creep directly and professionally.
• Assess overall project health, identify risks and issues, and implement appropriate mitigation and escalation strategies.
• Balance project timelines, resource accountability, scope, budget, and customer priorities with an appropriate sense of urgency.
• Guide customers through change management activities and help prepare stakeholders for new processes, systems, or ways of working.
• Escalate project concerns with clear facts, supporting details, potential impact, and recommended next steps.
• Ensure project reporting and documentation remain current, accurate, and accessible to support informed decision-making.

Skills

Project management

Client communication

Stakeholder management

Change management

Time management

Tools

ERP systems

Software integrations

Job description

PMO Partners, LLC seeks a proactive Project Manager to drive successful services engagements. You will manage customer experience, establish expectations, and guide change while coordinating internal and customer teams across timelines, budgets, and scope.

You will develop plans, track progress, prepare status reports, and negotiate scope and priorities with stakeholders. Strong communication and organizational skills are essential.