Director, Personalization & Customer Insights

JPMorganChase; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase seeks a Product Director for Personalization & Customer Insights to own the vision and strategy for AI-powered intelligence products. You’ll lead product managers, align Data Scientists, ML Engineers, and business stakeholders around a shared multi-year roadmap, and ensure timely, high-quality delivery.

You’ll shape a portfolio designed to personalize interactions at scale. You will stay close to model design, evaluation, and experimentation, defend decisions with data, and drive

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Proven success delivering AI/ML-powered products to production in customer-facing environments, in close partnership with Data Science and ML Engineering across the model lifecycle.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Stay hands-on across the model lifecycle with Data Scientists and ML Engineers: model design, evaluation, and iteration for LLM/ML-based solutions.
• Frame hypotheses and run experiments (e.g., A/B testing) to validate impact and measure outcomes, and raise the experimentation bar across your team.
• Define and track product KPIs for engagement, quality, cost, risk posture, reliability, and business outcomes.
• Align with partner teams on contracts, SLAs, and guardrails so intelligence is delivered safely and consistently across surfaces.
• Be accountable for responsible AI and data practices across your portfolio, including consent management and fairness, in partnership with Risk, Privacy, and Compliance.
• Drive execution across a highly matrixed organization and represent the Intelligence space to executive stakeholders.

Skills

Product lifecycle

Data analytics

Executive stakeholder management

AI/ML products

SQL/Python

Experimentation (A/B testing)

Leadership

Education

BS/MS in Engineering or Data Science

Tools

SQL

Python

GitHub Copilot

Claude

Job description

JPMorgan Chase seeks a Product Director for Personalization & Customer Insights to own the vision and strategy for AI-powered intelligence products. You’ll lead product managers, align Data Scientists, ML Engineers, and business stakeholders around a shared multi-year roadmap, and ensure timely, high-quality delivery.

You’ll shape a portfolio designed to personalize interactions at scale. You will stay close to model design, evaluation, and experimentation, defend decisions with data, and drive