Director, Patient Access & Admissions Leadership

University Health; San Antonio (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Flexible Spending Account

Pet Insurance

Job summary

University Health Palo Alto Hospital is seeking a Director of Patient Access to lead admissions and patient registration operations for the Palo Alto campus. The role focuses on ensuring accurate data capture, efficient check-in/check-out processes, and compliance with state, federal, and local requirements.

The Director will develop and implement access policies, prepare monthly performance reports, and drive service excellence in patient interactions while coordinating with the Executive

Qualifications

• Bachelor’s degree in business or health care/Hospital Management or equivalent experience is required.
• Working knowledge of insurance and third-party payer options and benefits is preferred.
• Four years supervisory experience in health care/hospital setting is preferred.
• Experience in a hospital ADT is preferred.
• Knowledge of personnel, administrative and financial procedures and practices, as well as principles, techniques, terminology and procedures of sound management is required.
• Experience with computer business applications is essential.

Responsibilities

• Under the direction of the Executive Director of Patient Access, the Director is responsible for the process and day-to-day management of admissions and patient registration locations at the University Health Retama Hospital.
• Comprehensive knowledge in Patient Access functions with both results oriented and patient-centered focus.
• Prepares and submits reports on a monthly basis to the Executive Director, Patient Access. Such as, but not limited to, registration activity, Quality Assurance, and location specific denials.
• Develops and implements policies and procedures applicable to all access points in the hospital to include check-in and check-out processes, collection/update of patient information, eligibility verification, referral authorization, collection of fees and co-payments, production of point of service statements, communications with patients required to facilitate a satisfying business relationship and ensures compliance with all State, Federal and local requirements relative to consumer information.

Skills

Patient Access knowledge

Reporting & metrics

Policy implementation

Education

Bachelor's degree in business or health care/Hospital Management or equivalent experience

Tools

ADT systems

Job description

University Health Palo Alto Hospital is seeking a Director of Patient Access to lead admissions and patient registration operations for the Palo Alto campus. The role focuses on ensuring accurate data capture, efficient check-in/check-out processes, and compliance with state, federal, and local requirements.

The Director will develop and implement access policies, prepare monthly performance reports, and drive service excellence in patient interactions while coordinating with the Executive