Head of Patient Access & Admissions

Community Health Systems; Powell (TN); On-site; USD 120,000 - 165,000; Full time

Job summary

Community Health Systems seeks a Director of Admissions to lead daily operations and strategic direction of admissions and patient access functions at a hospital facility. The role ensures accurate patient registration, insurance verification, and financial clearance while maintaining regulatory compliance and optimizing revenue cycle performance.

Collaboration with clinical, financial, and administrative leaders is essential to deliver a seamless patient experience and drive department

Qualifications

• Bachelor's degree in a relevant field required, or 7+ years of direct experience in lieu of a degree.
• Master's degree preferred.
• 3-5 years of leadership experience preferred.

Responsibilities

• Oversee patient registration, scheduling, insurance verification, pre-admission, and financial clearance for the facility.
• Collaborate with the Shared Services Center (SSC) to support revenue cycle performance, monitor metrics, and address operational barriers.
• Ensure compliance with policies and regulatory requirements related to Medicaid eligibility, insurance verification, prior authorizations, medical necessity, patient estimates, and point-of-service collections.
• Review and monitor reports to ensure timely and accurate completion of key tasks, including discharges, front-end collections, audits, and unbilled accounts.
• Provide regular reporting and performance updates to facility leadership, including the CFO, and assist in identifying areas for operational improvement.
• Support hospital financial leadership in reviewing financial clearance exceptions, approvals for patients unable to meet payment expectations, and process escalation.
• Ensure staff are trained on audit, compliance, and quality registration practices, with an emphasis on correct financial class assignment and reducing front-end denials.
• Coordinate with other hospital departments to align operations and ensure effective communication of admission-related information.
• Lead or support process improvement initiatives to enhance departmental performance and support organizational objectives.
• Perform other duties as assigned.

Skills

Leadership

Communication

Strategic planning

Collaboration

Regulatory compliance

Education

Bachelor's Degree

Master's Degree

Job description

Community Health Systems seeks a Director of Admissions to lead daily operations and strategic direction of admissions and patient access functions at a hospital facility. The role ensures accurate patient registration, insurance verification, and financial clearance while maintaining regulatory compliance and optimizing revenue cycle performance.

Collaboration with clinical, financial, and administrative leaders is essential to deliver a seamless patient experience and drive department