Chief Patient Access & Revenue Transformation

UCLA Health; Los Angeles (CA); On-site; USD 149,000 - 352,000; Full time

Job summary

UCLA Health is seeking a Director of Patient Access Services to lead enterprise-wide access operations across admissions, registration, and financial clearance. You will manage a multi-site team, a $10M budget, and partner with Revenue Cycle, IT, and clinical operations to improve access, throughput, and financial outcomes.

The role emphasizes strategic leadership, regulatory compliance, and ongoing transformation initiatives including digital front-door improvements and automation to enhance

Qualifications

• Bachelor’s degree required in healthcare administration, business, or related field.
• 12+ years of progressive experience in hospital-based patient access or revenue cycle operations.
• 7+ years of leadership overseeing hospital patient access services, including large, multi-site teams.
• 3+ years leading automation or technology projects in patient access.
• Deep understanding of state and federal regulations affecting patient access functions.
• Strong knowledge of hospital billing, payer contracting, and reimbursement methodologies.

Responsibilities

• Lead enterprise patient access operations across registration, admitting, pre-registration, insurance verification, financial counseling, and financial clearance.
• Develop strategies, staffing plans, and performance standards to improve access and patient experience.
• Advance digital front-door, automation, and technology initiatives for efficiency and accuracy.
• Monitor KPIs and translate data into actionable improvements for executive leadership.
• Oversee daily operations, department budget, expense review, and monthly reporting for patient access.
• Ensure compliance with EMTALA, No Surprises Act, CMS, HIPAA, payer rules.

Skills

Leadership

Budgeting & Forecasting

Regulatory Knowledge

Epic EHR & ADT

Data Analysis

Cross-functional Collaboration

Staff Development

Education

Bachelor’s degree in healthcare administration, business, or a related field

Tools

Epic EHR (Epic Systems)

Job description

UCLA Health is seeking a Director of Patient Access Services to lead enterprise-wide access operations across admissions, registration, and financial clearance. You will manage a multi-site team, a $10M budget, and partner with Revenue Cycle, IT, and clinical operations to improve access, throughput, and financial outcomes.

The role emphasizes strategic leadership, regulatory compliance, and ongoing transformation initiatives including digital front-door improvements and automation to enhance