Director, Operations Enablement & Digital Pharmacy

LetsGetChecked Inc.; Colorado; On-site; USD 102,000 - 128,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Medical plans

401(k) retirement savings plan

Life insurance

AD&D insurance

FSA/HSA

Commuter benefits

Paid holidays

Paid parental leave

Job summary

Fuze Health in the United States seeks a Manager of Operations Enablement & Capabilities to lead process improvement and digital pharmacy solutions across clinical, product, IT and customer service teams. You will define and optimize workflows, dashboards and technology to boost accessibility, efficiency and patient engagement.

You will manage a multi-disciplinary team, drive change management, and ensure compliant, scalable operations that support growth and value for partners and patients in a

Qualifications

• 7+ years in operations management, preferably in healthcare or digital pharmacy.
• 3+ years experience in effectively managing a team.
• Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment.
• Strong technical background in Salesforce, CRM optimization, and contact center technology.
• Strong analytical skills and ability to create and manage KPIs and dashboards.
• Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance).
• Demonstrated problem‑solving ability to turn complex operational challenges into actionable project plans.

Responsibilities

• Monitor industry trends, competitor activities, and new technologies to identify opportunities.
• Analyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround time.
• Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience.
• Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology.
• Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots.
• Set clear expectations by aligning team tasks with broader company goals.
• Communicate transparently, regularly and with high efficacy.
• Lead by example by demonstrating accountability, resilience, and high ethical standards.
• Ensure team excellence by providing leadership, guidance, feedback, development opportunities and performance management.

Skills

Operations management

Leadership

Continuous improvement

Analytics

Cross-functional collaboration

Tools

Salesforce

CRM optimization

Contact center technology

Chatbots

Job description

Fuze Health in the United States seeks a Manager of Operations Enablement & Capabilities to lead process improvement and digital pharmacy solutions across clinical, product, IT and customer service teams. You will define and optimize workflows, dashboards and technology to boost accessibility, efficiency and patient engagement.

You will manage a multi-disciplinary team, drive change management, and ensure compliant, scalable operations that support growth and value for partners and patients in a