(USA) Director, Operations-Earnings Governance

Walmart; Bentonville (AR); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in Bentonville is seeking a Director for Earnings Governance in Last Mile Delivery Operations. This role is crucial for ensuring drivers meet their earnings goals through accurate disbursements and compliance with regulations. The ideal candidate will possess strong financial acumen and collaboration skills, working closely with various teams to enhance the driver experience and operational efficiency.

Qualifications

• 5 years’ experience in operations or project management, or 7 years in related areas.
• 3 years of supervisory experience.

Responsibilities

• Ensure accurate earnings disbursement within SLAs and compliance.
• Collaborate with tech partners on financial integrations.
• Resolve earnings-related defects impacting customer experience.

Skills

Attention to Detail

Financial Acumen

Collaboration

Problem-Solving

Education

Bachelor’s degree in Business Administration

Master's in Business Administration

Job description

Position Summary

The Director, Earnings Governance for Last Mile Delivery (LMD) Operations will play a pivotal role in ensuring drivers achieve their earnings goals by providing accurate, timely, and satisfactory disbursements and transparency into their earnings. This position is critical in making Spark Driver the platform of choice for gig workers.

What you'll do

1. Ensure Accurate Earnings: Guarantee the disbursement of expected earnings within the established Service Level Agreements (SLA), local laws, government regulations, and similar requirements across all earnings scenarios. Work directly with Compliance and Legal teams to identify, define, and validate changes to earnings processes.
2. Financial Institution Optionality: Provide drivers with various options regarding the frequency and method of earnings disbursement. Collaborate with technology partners on financial institution integrations and requirements for compliance.
3. Work with Accounting and Finance Partners: Collaborate to translate regulatory and legal requirements into controls, ensuring operations are compliant.
4. Resolve Earnings-Related Defects: Partner with platform, driver experience, and global tech teams to identify, report, and resolve defects related to earnings that impact customer and driver experience. Coordinate with Fraud and Investigation teams to prevent earnings-related fraud schemes.

What You'll Bring

• Attention to Detail: Precision in validating and reconciling earnings data to maintain accuracy.
• Financial Acumen: Deep understanding of financial systems and accounting principles supporting compliant operations.
• Collaboration: Strong interpersonal skills for effective teamwork across compliance, legal, accounting, finance, and tech teams.
• Problem-Solving: Ability to promptly identify and resolve earnings-related defects.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field, with 5 years’ experience in operations, project management, or related area, or 7 years’ experience in these fields. Additionally, 3 years of supervisory experience.
• Preferred qualifications include working on cross-functional teams or projects, a Master's in Business Administration, Project Management Professional certification.

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America