Director, Operations - Customer Engagement, Last Mile Delivery

Walmart; Arkansas; On-site; USD 90,000 - 130,000; Full time

Job summary

A leading retail company seeks a Director of Customer Engagement to enhance shopping strategies and customer experience. This role involves overseeing initiatives, leading teams, and applying technology to improve customer engagement. The ideal candidate will have a strong background in operations and project management, with a focus on delivering results and enhancing customer satisfaction.

Qualifications

• 5 years' experience in operations or project management, or 7 years' experience in related area.
• 3 years' supervisory experience.

Responsibilities

• Develop comprehensive strategies and aligned roadmaps.
• Lead teams to accomplish objectives and drive vision.
• Present to leadership and stakeholders.

Skills

Leadership

Project Management

Customer Engagement

Communication

Education

Bachelor’s degree in Business Administration

Master’s degree in Business Administration

Job description

Position Summary...

This role of Director, Customer Engagement will play a critical part in the Shopping Strategy, ultimately fulfilling customer orders on time and in full. The position involves understanding opportunities to win customer orders through effective engagement and simplified communications. The team will orchestrate resources to deliver a better experience through substitutions, amendments, and inquiries.

This role requires working with technology and processes, overseeing initiatives from concept to scaling, with a high degree of ownership and bias for action. The director will lead the full team, setting goals, expectations, and motivating for a faster, better delivery experience.

What you'll do...

• Concept and develop comprehensive strategies
• Create aligned roadmaps with resource allocation and value delivery
• Develop compelling presentations with data, customer feedback, and connect to team and company goals
• Lead teams clearly and efficiently to accomplish objectives
• Apply technology to enable strategy
• Leverage product and UX experience
• Develop overall strategy for shopper/customer engagement
• Lead and guide teams
• Prioritize roadmap initiatives to drive leadership alignment and value
• Own and drive vision and outcomes, including CSAT and business objectives
• Present to leadership and stakeholders

Minimum Qualifications...

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field, plus 5 years’ experience in operations, project management, or related area, OR 7 years’ experience in operations, project management, or related area.

• 3 years’ supervisory experience.

Preferred Qualifications...

• Cross-functional team or project experience

• Master’s degree in Business Administration

• Project Management Professional certification

Location

702 Sw 8th St, Bentonville, AR 72716, United States of America

Additional information about benefits, salary range, and other perks is included in the original description.