Director, Omnichannel CX Strategy & Activation

Syneos Health, Inc.; Santa Monica (CA); Presencial; USD 120 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits (Medical, Dental, Vis

401k with company match

Flexible PTO

Resumo da oferta

GSW, a Syneos Health company, is seeking a Director of OCX Strategy in Santa Monica to design connected customer experiences that translate strategy into activation systems.

You will lead experience strategy, omnichannel translation, and measurement, partnering across MarTech, Media, Analytics, and Creative to ensure activation aligns with strategic intent and delivers measurable outcomes.

Qualificações

• 5-8 years of experience in CX, omnichannel, CRM, engagement, or digital strategy.
• Experience with journey mapping, ecosystem development, and customer engagement planning.
• Strong strategic thinking and presentation skills.
• Ability to facilitate workshops and collaborate across disciplines.
• Experience translating insights into actionable strategic recommendations.

Responsabilidades

• Develop customer experience strategies rooted in audience insight, behavioral science, and business objectives.
• Define customer journeys, moments that matter, ecosystem logic, and experience principles.
• Translate strategic and creative platforms into actionable engagement frameworks.
• Define personalization opportunities, business rules, and next-best-action recommendations.
• Partner with MarTech, Media, Analytics to define measurement and optimization approaches.

Conhecimentos

CX strategy

Omnichannel

CRM

Engagement

Digital strategy

Descrição da oferta de emprego

GSW, a Syneos Health company, is seeking a Director of OCX Strategy in Santa Monica to design connected customer experiences that translate strategy into activation systems.

You will lead experience strategy, omnichannel translation, and measurement, partnering across MarTech, Media, Analytics, and Creative to ensure activation aligns with strategic intent and delivers measurable outcomes.