Director of Venue Operations & Guest Experience

Levy Restaurants; Columbus (OH); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Levy Restaurants in Columbus, OH is seeking a Director of Operations at The Ohio State University to oversee venue operations and event execution. You will coordinate staffing, safety, and service delivery to ensure outstanding guest experiences across concerts, sports, and special programs.

The role requires leading large teams, managing cross-functional departments, and ensuring OSHA-compliant operations while collaborating with culinary, concessions, security, and guest experience teams.

Qualifications

• 5+ years of operations leadership experience in sports, entertainment, hospitality, or large-scale venues.
• Experience managing large teams and cross-functional departments.
• Knowledge of event operations, staffing logistics, and facility management.
• Proficiency with scheduling, reporting, and operational software systems.
• Familiarity with OSHA standards and venue safety procedures.

Responsibilities

• Oversee daily venue and event operations.
• Manage operational staffing plans and labor execution.
• Coordinate with culinary, concessions, security, and guest experience teams.
• Ensure compliance with safety and operational standards.
• Monitor operational budgets and performance metrics.
• Develop operational procedures to improve efficiency and guest satisfaction.
• Support premium events, sporting events, concerts, and special programs.

Skills

Operations leadership

Large team management

Event operations

Scheduling software

OSHA safety procedures

Tools

Scheduling software

Job description

Levy Restaurants in Columbus, OH is seeking a Director of Operations at The Ohio State University to oversee venue operations and event execution. You will coordinate staffing, safety, and service delivery to ensure outstanding guest experiences across concerts, sports, and special programs.

The role requires leading large teams, managing cross-functional departments, and ensuring OSHA-compliant operations while collaborating with culinary, concessions, security, and guest experience teams.