Ops Director: Lead Major Events & Guest Experience

Levy Restaurants; Columbus (OH); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy Restaurants is seeking a Director of Operations for The Ohio State University, overseeing venue operations, event execution, staffing coordination, safety compliance, and service delivery to ensure exceptional guest experiences.

The role leads large teams across cross‑functional operations, partners with culinary, concessions, security, and guest services, and drives efficiency, budget discipline, and program excellence in a high‑profile sports and entertainment setting.

Qualifications

• 5+ years of operations leadership experience in sports, entertainment, hospitality, or large-scale venues.
• Experience managing large teams and cross‑functional departments.
• Knowledge of event operations, staffing logistics, and facility management.
• Proficiency with scheduling, reporting, and operational software systems.
• Familiarity with OSHA standards and venue safety procedures.

Responsibilities

• Oversee daily venue and event operations
• Manage operational staffing plans and labor execution
• Coordinate with culinary, concessions, security, and guest experience teams
• Ensure compliance with safety and operational standards
• Monitor operational budgets and performance metrics
• Develop operational procedures to improve efficiency and guest satisfaction
• Support premium events, sporting events, concerts, and special programs

Skills

Operations leadership

Team management

Event operations knowledge

Scheduling proficiency

OSHA standards familiarity

Job description

Levy Restaurants is seeking a Director of Operations for The Ohio State University, overseeing venue operations, event execution, staffing coordination, safety compliance, and service delivery to ensure exceptional guest experiences.

The role leads large teams across cross‑functional operations, partners with culinary, concessions, security, and guest services, and drives efficiency, budget discipline, and program excellence in a high‑profile sports and entertainment setting.