Head of Venue Operations & Events

Compass Group USA; Columbus (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

The Ohio State University venue seeks a Director of Operations to oversee daily venue and event operations, staffing coordination, safety compliance, and service delivery to ensure exceptional guest experiences.

You will lead cross-functional teams, manage labor plans, coordinate with culinary, concessions, security, and guest experience teams, and monitor budgets and performance metrics to improve efficiency and guest satisfaction.

Qualifications

• 5+ years of operations leadership experience in sports, entertainment, hospitality, or large-scale venues.
• Experience managing large teams and cross-functional departments.
• Knowledge of event operations, staffing logistics, and facility management.
• Proficiency with scheduling, reporting, and operational software systems.
• Familiarity with OSHA standards and venue safety procedures.

Responsibilities

• Oversee daily venue and event operations
• Manage operational staffing plans and labor execution
• Coordinate with culinary, concessions, security, and guest experience teams
• Ensure compliance with safety and operational standards
• Monitor operational budgets and performance metrics
• Develop operational procedures to improve efficiency and guest satisfaction
• Support premium events, sporting events, concerts, and special programs

Skills

Operations leadership

Team management

Scheduling & staffing

Facilities knowledge

Safety compliance

Job description

The Ohio State University venue seeks a Director of Operations to oversee daily venue and event operations, staffing coordination, safety compliance, and service delivery to ensure exceptional guest experiences.

You will lead cross-functional teams, manage labor plans, coordinate with culinary, concessions, security, and guest experience teams, and monitor budgets and performance metrics to improve efficiency and guest satisfaction.