Director of Ticket Operations

Ohio Ag; Athens (OH); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental coverage

Retirement plan with company match

Paid holidays and vacation

Job summary

Ohio University Athletics seeks a Director of Ticket Operations to oversee ticketing systems, allocate tickets, set up events, and coordinate with Learfield Amplify on sales strategies and pricing models.

The role manages revenues, budgeting, reporting, staff training, and donor-related ticketing activities, with supervision of student staff and emphasis on service for all athletic events.

Qualifications

• Bachelor’s degree in a related field and 5+ years of related professional experience, or equivalent education and experience.

Responsibilities

• Oversee ticketing systems and daily operations for all athletic events.
• Manage ticket allocation, event setup, digital ticketing and parking products.
• Collaborate with Learfield Amplify on ticket sales strategies, pricing models, and revenue initiatives.
• Provide system training and support donor/membership ticketing functions.
• Hire, train, supervise, and evaluate student ticket operations staff.

Skills

Team leadership

Customer service

Ticketing operations

Education

Bachelor's degree

Tools

Paciolan

Job description

Director of Ticket Operations

The Director of Ticket Operations oversees Ohio University Athletics’ ticketing operations, serving as administrator of the athletics ticketing system and daily liaison to Learfield Amplify. The position manages ticket allocation, event setup, digital ticket and parking products, customer service, and game‑day ticket operations for all ticketed athletic events. As the department’s ticketing leader, the Director develops and improves operational processes, provides system training, supports donor and membership‑related ticketing functions, and collaborates with Fan Engagement leadership to implement ticket sales strategies, pricing models, and revenue‑generating initiatives.

The Director is responsible for financial oversight and reporting, including reconciliation of ticket and parking revenues, preparation of revenue and attendance reports, and management of the ticket operations budget. The role also manages the relationship with Learfield Amplify, monitors performance against revenue goals, and serves as the primary escalation point for complex ticketing issues. In addition, the position hires, trains, supervises, and evaluates student ticket operations staff and ensures effective staffing and service for athletic events.

Position Profile Plans and manages administrative aspects of Ohio University Athletics operations, including program administration, human resources, financial operations, events, and compliance. Administers and manages Athletics budget and fiscal operations. Responsible for the development of department policies and procedures.

Level Summary Manages and resolves complex and ambiguous issues. Works on both strategic and operational challenges, addressing problems that require advanced knowledge and experience. Often takes on leadership roles in projects or initiatives.

Supervisory Responsibilities Provides mentorship and guidance to team. Infrequently has a limited number of direct reports.

Fiscal Responsibilities May have budgetary responsibility for small‑scale projects or initiatives.

Problem Solving Solves complex problems, often with limited guidance.

Independence of Action Works independently; seeks guidance for unusual situations.

Communication and Collaboration Collaborates with team members and external departments. May represent the team in meetings with internal and external stakeholders.

Physical Requirements This role is primarily desk‑based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.

Minimum Qualifications Requires a Bachelor’s degree in a related field and 5 or more years of related professional experience, or equivalent education and experience. Preferred Qualifications Experience working with Paciolan ticketing software. Experience hiring and/or managing student staff.

Department ICA Ticket Operations Pay Rate The targeted salary range for this position is $43,888 to $47,607. The salary negotiated at the time of offer will be commensurate with education and experience. For more information on the pay structure and Pay Administration Guidelines please visit: https://www.ohio.edu/hr/compensation-pay

Employees also enjoy a generous benefits package which includes medical, vision, dental, basic and supplemental life, retirement plan with a company contribution, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, parental leave program, vacation, and more. Additional information is available at https://www.ohio.edu/hr/benefits.

Our Total Compensation Estimator shows your offer package in dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and more. See details on what we offer in one place and compare different options for retirement and insurance.

Pay Grade 15 Pay Range $43,888.00-$62,459.00 FLSA Status Exempt Job Category Administrative at‑will appointment Employment Type full‑time regular Job Family Athletics Job Sub Family Athletics Administrative Operations Job Level IC3 Job Open Date 10/05/2026 Posting End Date 10/19/2026 Planning Unit Intercollegiate Athletics Work Schedule Evenings and weekends will be required. Months 12 month Campus Athens, Ohio Expected hours worked per week 40+ hours per week Expected duration of assignment on-going

Trina Jones, [e-mail]

Non‑Discrimination Statement Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• References

Optional Documents

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Ohio University Human Resources | Grosvenor West 103 | 1 Ohio University | Athens, OH 45701| T: 740.593.1636 | F: 740.593.0386