Director of Enterprise Success Architecture & Adoption

Enboarder; San Francisco (CA); Sur place; USD 200 000 - 260 000; Plein temps

Résumé du poste

Enboarder is seeking a Director of Qualified Success Architecture to build and lead a team that turns the platform into a pipeline for the world’s best revenue teams. You will own implementation, adoption, and the technical credibility of Qualified within Salesforce and with customers.

This is a builder’s seat, not a management role. You will define what a world-class Success Architect looks like and recruit, grow, and retain top talent while partnering across Product, Sales, Marketing, and

Qualifications

• 10+ years of Mid Market/Enterprise software experience, including 3+ years leading technical teams.
• Bachelor's degree required.
• Proven track record of hiring, developing, and retaining top talent.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• You command a room, from a customer's CMO to a Salesforce executive.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• You possess a bachelor's degree.
• Passion for making customers successful with software solutions.

Responsabilités

• Hire, onboard, and develop a bench of elite Success Architects.
• Coach for growth and retain top performers with stretch work and visibility.
• Set the culture: curious, accountable, customer-obsessed, and fun to work with.
• Make the Qualified brand magnetic to the best architects in the market.
• Execute the Implementation Framework. Evolve it and scale it to gold standard.
• Guide customers through architecture, data model, and rollout with Enterprise Architects.
• Lead executive-level Quarterly Business Reviews aligning Qualified to revenue goals.
• Drive adoption, health, and renewal; identify at-risk accounts early.
• Turn successful customers into advocates with case studies and speaking moments, with Marketing.
• Advise on customer strategy, team design, capacity, and investment.
• Provide executive view of customer health, renewal risk, and expansion opportunities.
• Build and sustain executive relationships across Salesforce and customers.
• Co-plan with Salesforce teams on joint customers, pipeline, and wins.
• Incorporate customer feedback into product roadmap discussions.

Connaissances

Leadership

Talent development

Customer engagement

Salesforce knowledge

Technical communication

Architecture guidance

Presentation skills

Formation

Bachelor's degree

Outils

Salesforce

Marketing automation

Web technologies

Description du poste

Enboarder is seeking a Director of Qualified Success Architecture to build and lead a team that turns the platform into a pipeline for the world’s best revenue teams. You will own implementation, adoption, and the technical credibility of Qualified within Salesforce and with customers.

This is a builder’s seat, not a management role. You will define what a world-class Success Architect looks like and recruit, grow, and retain top talent while partnering across Product, Sales, Marketing, and