Sales Cloud Success Architect: Drive Adoption & Innovation

Salesforce; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Salesforce seeks a Success Architect within Cloud Success to guide customers in adopting Salesforce technology, addressing technical issues, and ensuring long-term health.

You will partner with a portfolio of customers, deliver proactive guidance, conduct educational Guide sessions, and collaborate with Support and Architect teams to optimize implementations and drive business outcomes.

Qualifications

• 3–5+ years of hands-on technical experience in roles such as Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin.
• Strong knowledge of Salesforce products, platform capabilities, governance and best practices.
• Experience participating in complex implementations and understanding integration principles.
• Knowledge of enterprise integration, data management, AI, analytics and security best practices.
• Familiarity with industry- or vertical-specific solutions (preferred).

Responsibilities

• Drive Customer Impact – assess implementations and deliver recommendations on technical issues, feature adoption (Guide), and foundational solution design (basic Architect).
• Lead with Expertise – provide reactive and proactive guidance on product best practices.
• Communicate with Clarity – simplify complex technical concepts for diverse audiences.
• Innovate & Solve Problems – triage capability gaps and design inefficiencies, escalate complex architectural challenges.
• Execute Proven Strategies – leverage playbooks from Support, Guides, and Architect teams.
• Build Strong Relationships – collaborate with internal and external partners to drive customer success and product improvement.

Skills

Solution Design

Architecture

Communication skills

Leadership

Tools

Salesforce

Job description

Salesforce seeks a Success Architect within Cloud Success to guide customers in adopting Salesforce technology, addressing technical issues, and ensuring long-term health.

You will partner with a portfolio of customers, deliver proactive guidance, conduct educational Guide sessions, and collaborate with Support and Architect teams to optimize implementations and drive business outcomes.