Director of Strategic Relationships & Growth

Paychex; Cincinnati (OH); On-site; USD 96,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Job summary

Paychex is a leading provider of payroll, HR, and benefits solutions. We are seeking a senior manager to direct a high‑performing client service team.

You will oversee workflow, financial management, and strategies designed to deliver superior service to external clients and improve metrics like client retention and revenue growth. You will recruit and develop staff, partner with Service and Sales to ensure a seamless client experience, and drive process improvements across departments.

Qualifications

• 7+ years of experience in customer service and account management.
• Experience managing remote staff.
• 3 years of supervisory experience.

Responsibilities

• Lead a team responsible for client relationships and service delivery for external clients with complex payroll needs.
• Define business strategies to improve client retention and revenue growth.
• Oversee service delivery and monitor key performance metrics.
• Partner with Sales and Service teams to ensure smooth transitions and positive client experiences.
• Recruit, hire, and develop staff; manage budgets and cost controls.
• Collaborate with internal partners to remove obstacles to client success.

Skills

Customer service

Account management

Remote staff management

Supervisory experience

Education

Associate's Degree - Preferred

Job description

Paychex is a leading provider of payroll, HR, and benefits solutions. We are seeking a senior manager to direct a high‑performing client service team.

You will oversee workflow, financial management, and strategies designed to deliver superior service to external clients and improve metrics like client retention and revenue growth. You will recruit and develop staff, partner with Service and Sales to ensure a seamless client experience, and drive process improvements across departments.