Strategic Relationships Manager (Remote Teams)

Paychex; United States; Remote; USD 96,000 - 150,000; Full time

Job summary

Paychex is seeking a leader to manage and direct all activities of the customer relations team, overseeing workflow, financial management, and the execution of strategies to deliver superior service to external clients and businesses.

You will recruit and develop staff, drive client retention and revenue growth, partner with sales and service teams, and ensure seamless service delivery for high-profile clients.

Qualifications

• 7 years of experience in Customer service and account management.
• Previous experience in management of remote staff.
• 3 years of supervisory experience.
• Associate's Degree preferred.

Responsibilities

• Manages a team responsible for external relationships and high profile clients.
• Defines strategies to improve client retention and revenue growth.
• Oversees service delivery and cost controls.
• Recruits, hires, and develops staff to meet department goals.

Skills

Customer service

Account management

Remote staff management

Supervisory experience

Education

Associate's Degree - Preferred

Job description

Paychex is seeking a leader to manage and direct all activities of the customer relations team, overseeing workflow, financial management, and the execution of strategies to deliver superior service to external clients and businesses.

You will recruit and develop staff, drive client retention and revenue growth, partner with sales and service teams, and ensure seamless service delivery for high-profile clients.