Director of Solutions Engineering - AI & GTM Architect

Fin; United States; Hybrid; USD 329,000 - 392,000; Full time

Job summary

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin powers premium, always-on customer support across service, sales, and ecommerce, integrated with Intercom for a unified desk solution.

We seek a transformational Solutions Engineering leader to head Mid Market and Enterprise SE teams in North America, shaping GTM, building a world-class team, and delivering measurable outcomes through our AI-first platform and trusted executive

Qualifications

• 5+ years of pre-sales experience as Sales Engineer, Solutions Engineer/Architect, or related role.
• 3+ years leading technical pre-sales teams, hiring and mentoring.
• Ideally experience selling AI, data, or highly technical products; or strong curiosity and use of AI.

Responsibilities

• Define and evolve the strategic vision and GTM for Solutions Engineering.
• Lead, coach, and scale a high-performing SE team across regions and verticals.
• Engage in strategic deals while developing team capabilities as a player-coach.
• Support six-figure sales cycles with technical guidance, demos, and product evaluation.

Skills

Pre-sales experience

Leadership experience

AI/product knowledge

Communication skills

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin powers premium, always-on customer support across service, sales, and ecommerce, integrated with Intercom for a unified desk solution.

We seek a transformational Solutions Engineering leader to head Mid Market and Enterprise SE teams in North America, shaping GTM, building a world-class team, and delivering measurable outcomes through our AI-first platform and trusted executive