Solutions Engineering Director: AI-Driven Growth

Fin; Chicago (IL); Hybrid; USD 296,000 - 353,000; Full time

Job summary

Fin, now part of Salesforce, seeks a transformational Solutions Engineering leader to run Mid Market and Enterprise SE teams in North America. You will shape GTM, recruit and grow a world‑class SE team, and win complex deals with deep technical credibility across AI‑driven customer experiences.

You will collaborate with Sales, Success, Product, Engineering, and Services to deliver customer transformation on Intercom’s AI‑first platform, guiding strategic deals and delivering measurable business

Qualifications

• 5+ years of pre‑sales experience as Sales Engineer, Solutions Engineer/Architect, or related role.
• 3+ years leading technical pre‑sales teams with hiring and mentoring experience.
• Experience selling AI, data, or highly technical products, or strong curiosity about AI.
• Comfortable with ambiguity and high-pressure customer scenarios.
• Humble attitude with willingness to learn and support the team.
• Track record of delivering revenue numbers and accurate forecasts.
• Excellent communication and presentation skills.

Responsibilities

• Define and evolve the strategic vision and GTM for Solutions Engineering.
• Lead, coach, and scale a global SE team across regions and verticals.
• Act as player‑coach in strategic deals while building team capabilities.
• Support complex six‑figure sales cycles with technical guidance and demos.
• Serve as trusted technical advisor and executive contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape go-to-market motions.
• Champion a customer‑obsessed culture throughout pre‑sales to implementation.
• Lead discovery, design, and delivery of tailored technical solutions and PoCs.
• Build reusable solution frameworks and industry-specific assets.
• Advocate for customer needs to influence product roadmap and priorities.
• Represent Intercom and SE in executive meetings and events.

Skills

Pre-sales experience

Team leadership

AI familiarity

Adaptability

Humility/learnability

Revenue forecasting

Communication skills

Job description

Fin, now part of Salesforce, seeks a transformational Solutions Engineering leader to run Mid Market and Enterprise SE teams in North America. You will shape GTM, recruit and grow a world‑class SE team, and win complex deals with deep technical credibility across AI‑driven customer experiences.

You will collaborate with Sales, Success, Product, Engineering, and Services to deliver customer transformation on Intercom’s AI‑first platform, guiding strategic deals and delivering measurable business