Head of AI Solutions Engineering

Intercom; United States; Hybrid; USD 329,000 - 392,000; Full time

Job summary

Salesforce Fin is seeking a transformational Solutions Engineering leader in North America to guide Mid Market and Enterprise SE teams. You will shape GTM, build a world-class team, and drive customer outcomes with our AI-first platform.

You’ll collaborate with Sales, Success, Product, Engineering, and Services to deliver transformation and revenue growth. The role blends strategic leadership with hands-on execution, including working on complex deals and crafting repeatable playbooks.

Qualifications

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
• 3+ years of experience leading technical pre-sales teams, with a track record of hiring, mentoring, and managing high-performing teams.
• Ideally, experience selling AI, data, or highly technical products; or at least deep curiosity and utilization of AI in day-to-day work.
• Comfortable with ambiguity in environments, able to stay focused and solve customers’ challenging issues.
• Humble attitude with a passion to help others, and willingness to learn to support the team and customers.
• Track record of delivering revenue numbers and accurate forecasts while focusing on team development and growth.
• Excellent communication and presentation skills.

Responsibilities

• Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing SE team across global regions and core verticals.
• Operate as a player-coach, engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey from outbound to implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
• Build reusable, scalable solution frameworks and industry-specific technical assets.
• Advocate for customer needs internally to influence product roadmap and prioritization.
• Represent the company and SE function externally through executive meetings and strategic events.
• Foster strong relationships with C-level stakeholders, translating AI capabilities into business impact.

Skills

Pre-sales experience

Team leadership

AI/technical product experience

Communication & presentation

Forecasting & revenue

Humble & collaborative

Job description

Salesforce Fin is seeking a transformational Solutions Engineering leader in North America to guide Mid Market and Enterprise SE teams. You will shape GTM, build a world-class team, and drive customer outcomes with our AI-first platform.

You’ll collaborate with Sales, Success, Product, Engineering, and Services to deliver transformation and revenue growth. The role blends strategic leadership with hands-on execution, including working on complex deals and crafting repeatable playbooks.