Director of Solution Consulting – AI & CCaaS

Omilia; United States; Remote; USD 180,000 - 320,000; Full time

Benefits offered by this job

Fixed compensation

Vacation days

Professional growth (courses, training

Global impact products

Apple gear

Job summary

Omilia is seeking a Solution Consultant Director to lead and scale its pre-sales function across regions or segments, combining senior people leadership with deep domain expertise in conversational AI and CCaaS. You will shape the strategic deals, align product and delivery, and set the standard for solution quality at the highest levels.

You will mentor a team of Solution Consultants and Demo Engineers, manage top opportunities, and ensure demos and architectures meet market and Sales goals.

Qualifications

• Significant track record in pre-sales leadership within enterprise SaaS or CCaaS with team development.
• Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies.
• Proven ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels (CX, IT, Procurement, C-suite).
• Strong commercial acumen in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and alignment of technical positioning to commercial outcomes.
• Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise ecosystems.
• Demonstrated ability to build high-performing pre-sales teams and set standards.
• Fluency in English (written and verbal) at a professional level for international sales.
• Willingness and ability to travel internationally as required.

Responsibilities

• Lead and develop Solution Consultants and Demo Engineers, with regular 1:1s and performance expectations.
• Recruit and onboard SC and Demo Engineer talent aligned with regional plans.
• Engage in the most strategic opportunities, leading discovery workshops and executive presentations.
• Ensure demos meet quality standards aligned with Sales goals.
• Review and approve demos, architectures, scopes of work, and high-level estimates for major accounts.
• Collaborate with Sales Directors to define pre-sales strategy and pipeline prioritisation.
• Build a library of reusable assets to multiply team effectiveness.
• Be the senior escalation point for blockers and complex integration requests.
• Translate field intelligence into actionable roadmap input with Product and Delivery teams.
• Drive forecast accuracy and provide visibility into deal progression and technical risk.

Skills

Pre-sales leadership

Conversational AI

CCaaS

Enterprise SaaS

Executive communication

Team leadership

Tools

AWS Connect

Genesys Cloud

NICE CXone

RingCentral

SAP

Salesforce

Microsoft Dynamics

Job description

Omilia is seeking a Solution Consultant Director to lead and scale its pre-sales function across regions or segments, combining senior people leadership with deep domain expertise in conversational AI and CCaaS. You will shape the strategic deals, align product and delivery, and set the standard for solution quality at the highest levels.

You will mentor a team of Solution Consultants and Demo Engineers, manage top opportunities, and ensure demos and architectures meet market and Sales goals.