Senior Conversational AI Delivery Lead

Employers from Greece; United States; Remote; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Fixed compensation

Long-term employment with vacation

Professional growth (courses, training

Apple gear

Zusammenfassung

Omilia is seeking a Senior Conversational AI Delivery Engineer to own hands-on delivery of enterprise IVR and IVA solutions on the Omilia platform. You will translate CX requirements into production deployments, guide technical delivery from design to go-live, and mentor junior engineers in a fast-paced client-facing setting.

You will collaborate with Solution Architects, Product, Platform, R&D and Pre‑Sales to align project goals with platform capabilities, manage delivery risks, and drive

Qualifikationen

• 5+ years of hands-on experience delivering conversational AI, IVR, or IVA solutions in enterprise environments.
• Proven delivery track record with at least one enterprise conversational AI or IVR platform.
• Hands-on VUI / voice dialog design: prompts, disambiguation, confirmation, and error handling for spoken interactions.
• Working knowledge of ASR and NLU behavior under telephony conditions: 8 kHz audio, barge-in, DTMF fallback, confidence thresholds.
• Familiarity with GenAI/LLM capabilities: RAG, embeddings, prompt engineering, LLM APIs.
• Experience in Python (preferred) or Node.js for backend integrations and automation scripting.
• Experience with bot analytics, AI quality monitoring, and solution optimization tooling.
• Experience with contact center infrastructure: IVR, SIP, CTI, and omnichannel API.

Aufgaben

• Design, configure, and deploy end-to-end conversational AI solutions on the Omilia platform including IVR/IVA.
• Integrate GenAI capabilities into production deployments: RAG pipelines and LLM prompts.
• Own technical delivery from design through go-live and hypercare, ensuring on-time, on-budget outcomes.
• Manage contact center integrations: IVR, SIP, CTI, and omnichannel APIs.

Kenntnisse

Conversational AI

IVR / IVA design

Client delivery

GenAI / LLM

Python

Node.js

Analytics tooling

English communication

Tools

OpenAI API

GenAI tooling

Jobbeschreibung

Omilia is seeking a Senior Conversational AI Delivery Engineer to own hands-on delivery of enterprise IVR and IVA solutions on the Omilia platform. You will translate CX requirements into production deployments, guide technical delivery from design to go-live, and mentor junior engineers in a fast-paced client-facing setting.

You will collaborate with Solution Architects, Product, Platform, R&D and Pre‑Sales to align project goals with platform capabilities, manage delivery risks, and drive