Director of Service Operations (Commercial HVAC)

Comfort Systems USA; Cincinnati (OH); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company holidays

Professional development

Job summary

Comfort Systems USA Ohio is seeking an experienced Director of Service Operations to lead and grow our Cincinnati-based commercial HVAC service business. You will set strategy and oversee day-to-day operations, dispatch, scheduling, technician productivity, and customer service while driving financial performance.

Ideal candidates have 7+ years of leadership in commercial HVAC service, experience with field and office teams, and a proven record of improving margins and building high‑performing

Qualifications

• 7+ years of progressive leadership in commercial HVAC or mechanical service operations.
• Experience leading field and office service teams.
• Knowledge of commercial HVAC service, PMAs, repairs, scheduling, dispatch, and customer support.
• Experience managing budgets, forecasting, P&L, labor planning, and KPIs.
• Proven ability to lead managers, develop employees, and build high-performing teams.
• Bachelor's degree in Business, Construction Management, Engineering, Mechanical Systems, or related field.
• Base Salary: $130,000-$150,000.

Responsibilities

• Lead the day-to-day performance and strategic direction of our commercial HVAC service operation.
• Coach, develop, and hold accountable service managers, administrative leaders, and operational teams.
• Oversee performance across dispatch, scheduling, technician utilization, field execution, purchasing, job closeout, and billing.
• Manage and improve service revenue, gross margin, labor productivity, utilization, backlog, forecasting, and overall profitability.
• Develop staffing and workforce plans that align technician capacity with customer demand and business growth.
• Partner with Service Sales to support preventive maintenance agreements, repair opportunities, quoted work, customer commitments, and account retention.
• Use operational and financial data to identify trends, solve problems, and improve business performance.
• Strengthen processes that improve technician productivity, communication, scheduling, customer responsiveness, and service delivery.
• Resolve complex customer and operational issues while building long-term relationships with key customers.
• Partner with Safety leadership to reinforce strong safety practices and expectations throughout the Service organization.
• Build a culture of accountability, teamwork, communication, continuous improvement, and employee development.
• Help establish priorities and execute initiatives that support the continued growth of the Service business.

Skills

Leadership

Operational leadership

Customer relationships

Data-driven decisions

Communication skills

Team development

Problem solving

Forecasting

P&L management

Education

Bachelor's degree

Job description

Director of Service Operations | Commercial HVAC Service

Lead a Growing Commercial HVAC Service Organization

Comfort Systems USA Ohio is seeking an experienced Director of Service Operations to lead and grow our commercial HVAC Service business in the Cincinnati market.

This is a senior leadership role responsible for the operational performance, customer experience, team development, and financial success of a large commercial service organization. You will provide strategic direction while ensuring day-to-day execution across service operations, dispatch, scheduling, technician productivity, customer support, and business performance.

The ideal candidate has a proven track record leading commercial HVAC service teams, driving operational excellence, developing leaders, and managing performance through data, accountability, and strong customer relationships.

What You'll Do

• Lead the day-to-day performance and strategic direction of our commercial HVAC service operation
• Coach, develop, and hold accountable service managers, administrative leaders, and operational teams
• Oversee performance across dispatch, scheduling, technician utilization, field execution, purchasing, job closeout, and billing
• Manage and improve service revenue, gross margin, labor productivity, utilization, backlog, forecasting, and overall profitability
• Develop staffing and workforce plans that align technician capacity with customer demand and business growth
• Partner with Service Sales to support preventive maintenance agreements, repair opportunities, quoted work, customer commitments, and account retention
• Use operational and financial data to identify trends, solve problems, and improve business performance
• Strengthen processes that improve technician productivity, communication, scheduling, customer responsiveness, and service delivery
• Resolve complex customer and operational issues while building long-term relationships with key customers
• Partner with Safety leadership to reinforce strong safety practices and expectations throughout the Service organization
• Build a culture of accountability, teamwork, communication, continuous improvement, and employee development
• Help establish priorities and execute initiatives that support the continued growth of the Service business

What We're Looking For

• 7+ years of progressive leadership experience in commercial HVAC or mechanical service operations
• Experience leading both field and office service teams
• Strong understanding of commercial HVAC service, preventive maintenance agreements, repairs, scheduling, dispatch, and customer support
• Experience managing budgets, forecasting, P&L performance, labor planning, and operational KPIs
• Proven ability to lead managers, develop employees, improve performance, and build high-performing teams
• Strong business and financial acumen with the ability to make data-driven decisions
• Excellent leadership, communication, coaching, customer relationship, and problem-solving skills
• Experience with a commercial mechanical contractor or multi-trade service organization preferred
• Bachelor's degree in Business, Construction Management, Engineering, Mechanical Systems, or a related field, or equivalent industry experience
• Base Salary: $130,000-$150,000, depending on experience
• Performance-based incentive opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development and leadership growth opportunities

Why Join Comfort Systems USA Ohio?

Join a company that values operational excellence, customer relationships, and employee development. You'll have the opportunity to lead an established service operation, make a meaningful impact on business performance, and help shape the future of one of the region's leading commercial HVAC service organizations.

HVAC service operation, develop high-performing teams, strengthen customer partnerships, and drive meaningful results across safety, service delivery, profitability, and employee engagement.