HVAC Service Manager

Trustal Recruiting; Orrville (OH); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

PTO

Company smartphone

Executive coaching

Job summary

Aire Serv of NE Ohio is seeking an experienced HVAC Service Manager to own our residential service and maintenance operation in Orrville, OH. This role requires hands-on leadership and a willingness to dive into day-to-day challenges from Day 1.

You will drive profitability, lead the field team, and optimize dispatch and inventory, building a high-performance culture while ensuring top-notch customer service and margins.

Qualifications

• 4–7 years of residential HVAC experience.
• Hands-on HVAC technician background required.
• Experience with field operations and service management.

Responsibilities

• Drive profitability and operational excellence by increasing service margins.
• Lead and coach the field team, ensuring high morale and accountability.
• Oversee dispatch, inventory, and purchasing to optimize fleet efficiency.

Skills

HVAC Leadership

ServiceTitan

Team Coaching

Operations Analytics

Tools

ServiceTitan

Trade management tools

Job description

HVAC Service Manager

Experience Required: 4-7 Years of Residential HVAC Experience (Tech background required)

About the Opportunity

Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands-on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH.

This is not a sit-behind-the-desk job. We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine.

What You’ll Do from Day 1

1. Drive Profitability & Operational Excellence

• Take Ownership of Margins: Lead the strategic drive to increase departmental service margins while improving service quality and margin.
• Financial & KPI Analytics: Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle.
• Master the Dispatch Board: Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined.
• Eliminate Unnecessary Overtime: Structure field operations and scheduling to keep overtime controlled while maximizing regular-hour call completion.

2. Lead, Coach, & Support the Field Team

• Be the Technical Support Line: Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics.
• Conduct Field Ride-Alongs: Regularly jump in the truck for ride-alongs to mentor technicians, audit service quality, and listen to team feedback.
• Training & Continuous Education: Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution.
• Build Rapport & Culture: Foster a strong team culture rooted in trust, open communication, high morale, and mutual accountability.

3. Purchasing & Fleet Inventory Control

• Ensure Accurate Truck Stocking: Fix inventory gaps by establishing strict, repeatable truck-stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses.
• Manage Tech Purchasing: Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped.

What We’re Looking For

• 4 to 7 years of residential HVAC experience , including hands-on experience as an HVAC technician.
• Software Fluency: Must be fluent in ServiceTitan and highly tech-savvy across modern trade management tools.
• Problem-Solver & Owner Mindset: A proactive leader who doesn't wait for direction to fix broken processes or operational leaks.
• Financial & Operational Acumen: Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics.
• People Leader: Strong communication skills with a track record of building team trust and driving technician growth.
• Valid driver’s license with a clean driving record.

Compensation & Benefits

• Competitive Compensation: $85,000 - $95,000 Base Salary + High-Upside Performance Bonuses tied to departmental profitability. (OTE: 95,000-110,000+)
• Insurance: Health, Dental, and Vision insurance options available after 90 days.
• Time Off: Paid Time Off (PTO) and company-observed paid holidays.
• Tech Package: Company-provided smartphone, tablet, and management tools.
• Growth: Ongoing executive coaching and professional development.

Ready to Take the Wheel?

If you are a tech-savvy HVAC leader ready to take full ownership, fix operational challenges, and transform a service department, Aire Serv of NE Ohio is an equal opportunity employer.