Director of Service Delivery — Federal IT & Growth

ITCON Services; Vienna (VA); Hybrid; USD 180.000 - 270.000; Vollzeit

Zusammenfassung

ITCON Services, LLC is seeking a dynamic Senior Director of Service Delivery to lead a portfolio of applications development, operations, and contact center programs, driving delivery excellence for Federal Government customers.

The role requires 15+ years of leadership in federal contracting, 10+ years managing IT programs, and PMP/Agile certifications. Hybrid work arrangement in Tysons, VA supports collaboration with executive leadership and client partners.

Qualifikationen

• 15+ years of progressive leadership experience in federal contracting.
• 10+ years of experience managing complex IT programs.
• PMP and Agile certifications.
• Experience supporting Federal Civilian agencies.

Aufgaben

• Lead a portfolio of software development, O&M, and contact center programs delivering high-quality solutions.
• Build and mentor multidisciplinary teams across PMs, developers, and technical staff.
• Drive service delivery methodology adoption and process excellence.
• Develop strategic roadmaps with customers to strengthen long-term relationships.
• Oversee budgeting, forecasting, and portfolio financial performance.
• Support business development with operational delivery insights.

Kenntnisse

Leadership

Strategic Planning

Portfolio Management

Agile

Ausbildung

Bachelor's degree

Jobbeschreibung

ITCON Services, LLC is seeking a dynamic Senior Director of Service Delivery to lead a portfolio of applications development, operations, and contact center programs, driving delivery excellence for Federal Government customers.

The role requires 15+ years of leadership in federal contracting, 10+ years managing IT programs, and PMP/Agile certifications. Hybrid work arrangement in Tysons, VA supports collaboration with executive leadership and client partners.