Federal Service Delivery Director & Ops Leader

ADP, Inc.; Arlington (VA); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Retirement Plan

Professional Development Reimbursement

Paid time off

11 paid holidays

Job summary

Tripoint Solutions in Arlington, VA is seeking a Director, Service Delivery to lead several federal contracts, ensuring high-quality service, performance, and continuous improvement. The role reports to senior leadership and requires deep federal program management experience inside a regulated environment.

The Director will partner with executive leadership, program managers, and government stakeholders to optimize processes, ensure workforce readiness, and drive delivery excellence in a

Qualifications

• Bachelor’s degree in Business, Public Administration, Information Technology, or a related field.
• 10+ years of relevant experience may substitute for a degree.
• 5–8 years of experience in federal program management, service delivery, operations leadership, or a related field.
• Experience supporting federal contracts, preferably with civilian or defense agencies.
• Strong understanding of federal compliance, governance, and performance management.
• Experience leading cross-functional teams and managing senior-level customer relationships.
• Excellent communication, analytical, organizational, and decision-making skills.
• Ability to manage competing priorities in a fast-paced, highly regulated environment.
• Relevant professional certification such as PMP, CSM, or ITIL.

Responsibilities

• Lead service delivery operations across multiple federal contracts, ensuring quality, compliance, performance, and customer satisfaction.
• Drive operational excellence through process improvement, standardization, performance management, and proactive issue resolution.
• Oversee contract governance, reporting, performance metrics, and compliance requirements.
• Partner with Talent Acquisition, Solutions Architecture, and Program Management to monitor KPIs, risks, staffing, resource needs, and deliverables.
• Support capture and proposal efforts by providing delivery insights, staffing strategies, operational input, and technical feasibility assessments.
• Collaborate with technical teams to support modernization initiatives, cloud adoption, technology transformation, and legacy system remediation.
• Lead workforce readiness efforts, including resource planning, credential tracking, training compliance, and staffing requirements.
• Build and maintain strong relationships with senior government stakeholders and serve as a senior escalation point for delivery issues.
• Mentor and develop program leaders while contributing to leadership development and a culture of accountability and continuous improvement across the organization.

Education

Bachelor’s degree in Business, Public Administration, Information Technology, or a related field

Federal contracts experience

Cross-functional leadership

Compliance governance

Communication skills

Prioritization and multi-tasking

PMP/CSM/ITIL certification

Tools

Jira

Microsoft Project

Smartsheet

Power BI

Tableau

NIST

FedRAMP

FISMA

Zero Trust

Microsoft 365

Job description

Tripoint Solutions in Arlington, VA is seeking a Director, Service Delivery to lead several federal contracts, ensuring high-quality service, performance, and continuous improvement. The role reports to senior leadership and requires deep federal program management experience inside a regulated environment.

The Director will partner with executive leadership, program managers, and government stakeholders to optimize processes, ensure workforce readiness, and drive delivery excellence in a