Federal IT Service Delivery Leader: Growth & Excellence

ITCON Services; Vienna (VA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

ITCON Services, LLC (ITCON) is seeking an experienced Director of Service Delivery to join our management team in Tysons, Virginia. This strategic leader will manage delivery across software development, operations, and contact center programs, building high-performing teams and driving customer success for Federal Government engagements.

The role requires PMP and Agile certifications, 15+ years of Federal contracting leadership, and the ability to recruit, mentor, and retain top talent while

Qualifications

• 15+ years of progressive leadership experience in federal contracting, with significant service delivery oversight.
• 10+ years of experience managing large technology programs and software development projects.
• Experience supporting Federal Civilian agencies; familiarity with federal procurement contracts and GWACs/IDIQs.
• Bachelor's degree in IS/Business/CS or related field; PMP and Agile certifications.
• Ability to lead dispersed and remote teams; strong communication and stakeholder management.
• Proven track record delivering successful outcomes with strong customer relationships.

Responsibilities

• Lead a portfolio of software development, O&M, and contact center programs to deliver high-quality solutions.
• Build, mentor, and inspire multidisciplinary teams of PMs, BAs, Developers, and technologists.
• Champion service delivery methodology and drive quality and operational excellence.
• Partner with customers to understand mission objectives, develop roadmaps, and strengthen relationships.
• Collaborate with executives to develop annual portfolio strategies.
• Drive continuous improvement and adoption of Agile, PMI, and other leading methodologies.
• Maintain strong working relationships with teaming partners, COs, CORs, and agency leadership.
• Tackle issues proactively and drive them to resolution.

Skills

Strategic leadership

People management

Stakeholder management

Agile methodologies

PMI processes

Communication skills

Financial planning

Problem-solving

Mentoring / coaching

Business development support

Education

Bachelor's degree in Information Systems / Business / CS or related field

Tools

PMP certification

Agile certification

Job description

ITCON Services, LLC (ITCON) is seeking an experienced Director of Service Delivery to join our management team in Tysons, Virginia. This strategic leader will manage delivery across software development, operations, and contact center programs, building high-performing teams and driving customer success for Federal Government engagements.

The role requires PMP and Agile certifications, 15+ years of Federal contracting leadership, and the ability to recruit, mentor, and retain top talent while