Senior Director, Service Delivery

ITCON Services; Vienna (VA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

ITCON Services, LLC (ITCON) is seeking an experienced Director of Service Delivery to join our management team in Tysons, Virginia. This strategic leader will manage delivery across software development, operations, and contact center programs, building high-performing teams and driving customer success for Federal Government engagements.

The role requires PMP and Agile certifications, 15+ years of Federal contracting leadership, and the ability to recruit, mentor, and retain top talent while

Qualifications

• 15+ years of progressive leadership experience in federal contracting, with significant service delivery oversight.
• 10+ years of experience managing large technology programs and software development projects.
• Experience supporting Federal Civilian agencies; familiarity with federal procurement contracts and GWACs/IDIQs.
• Bachelor's degree in IS/Business/CS or related field; PMP and Agile certifications.
• Ability to lead dispersed and remote teams; strong communication and stakeholder management.
• Proven track record delivering successful outcomes with strong customer relationships.

Responsibilities

• Lead a portfolio of software development, O&M, and contact center programs to deliver high-quality solutions.
• Build, mentor, and inspire multidisciplinary teams of PMs, BAs, Developers, and technologists.
• Champion service delivery methodology and drive quality and operational excellence.
• Partner with customers to understand mission objectives, develop roadmaps, and strengthen relationships.
• Collaborate with executives to develop annual portfolio strategies.
• Drive continuous improvement and adoption of Agile, PMI, and other leading methodologies.
• Maintain strong working relationships with teaming partners, COs, CORs, and agency leadership.
• Tackle issues proactively and drive them to resolution.

Skills

Strategic leadership

People management

Stakeholder management

Agile methodologies

PMI processes

Communication skills

Financial planning

Problem-solving

Mentoring / coaching

Business development support

Education

Bachelor's degree in Information Systems / Business / CS or related field

Tools

PMP certification

Agile certification

Job description

Lead. Innovate. Deliver Excellence.

ITCON Services, LLC (ITCON) is seeking an experienced Director of Service Delivery to join our management team. We are looking for a candidate who possess an entrepreneurial spirit. The ideal candidate will bring high energy and a proven track record of managing delivery while organically growing the business. This is an exceptional opportunity for a strategic leader who thrives on building high-performing teams, driving customer success, and delivering innovative technology solutions that make a meaningful impact across the Federal Government.

Location: Tysons, Virginia (4 days in office - 1 day remote)

Eligibility: Applicants must be U.S. Citizens and able to obtain and maintain a U.S. Government Public Trust clearance.

What You'll Do

Strategic Leadership & Service Delivery

• Lead a portfolio of software development, O&M, and contact center programs, ensuring successful delivery of high-quality solutions that exceed customer expectations.
• Build, mentor, and inspire multidisciplinary teams consisting of Program Managers, Project Managers, Business Analysts, Developers, and technical specialists.
• Champion ITCON's Service Delivery Methodology and industry best practices to drive consistency, quality, and operational excellence.
• Partner with customers to understand mission objectives, develop strategic roadmaps, and strengthen long‑term relationships.
• Collaborate with executive leadership to develop and execute annual portfolio strategies that support organizational goals and growth objectives.
• Drive continuous improvement initiatives and promote adoption of Agile, PMI, and other industry‑leading methodologies.
• Build and maintain strong working relationships with teaming partners, contracting officers, CORs, and agency leadership.
• Bring a problem‑solving mindset, ready to tackle an issue to its resolution

Financial & Operational Management

• Oversee all portfolio financial management activities, including budgeting, forecasting, profitability, resource planning, and financial reporting.
• Work closely with internal operations teams to ensure seamless program execution and organizational alignment.
• Manage multiple priorities simultaneously while maintaining exceptional attention to quality, customer satisfaction, and business outcomes.

Business Growth & Talent Development

• Support business development, capture, and proposal efforts by contributing operational expertise and delivery insights.
• Recruit, develop, and retain top‑tier technical and non‑technical talent.
• Coach and mentor project managers and future leaders, fostering professional growth and career advancement.
• Cultivate a culture of accountability, collaboration, innovation, and continuous learning.

What We're Looking For

• Bachelor's degree required. Bachelor's Degree in Information Systems, Business, Computer Science, or a related field preferred.
• PMP certification and Agile certification.
• 15+ years of progressive leadership experience in federal contracting, with significant service delivery oversight.
• 10+ years of experience successfully managing technical software development projects and large technology programs.
• Experience supporting Federal Civilian agencies
• Familiarity with major Federal government procurement contracts (T&M, FFP, performance-based) and contract vehicles (GWACs/IDIQs).
• Able to cultivate solid, productive working relationships with internal managers, staff, and peers as well as partners and consultants, and facilitate collaboration towards innovative solutions.
• Exceptional communication, presentation, facilitation, and stakeholder management skills.
• Strong analytical, organizational, and problem‑solving abilities.
• Ability to lead multiple concurrent initiatives in a fast‑paced environment.
• Experience managing geographically dispersed and remote teams.
• Proven ability to recruit, develop mentor, and retain high‑performing teams.
• Track record of delivering successful outcomes while maintaining strong customer relationships and high employee engagement.

Preferred Qualifications

• Experience in software development tools and technologies.
• Experience in AI/ML planning and implementation.
• Experience supporting Defense and/or Client‑related clients.