Director of Sales & Customer Success — AI-Driven Platform

Careers @Evidence-Based Associates; Newtown Square (Delaware County); Remote; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid time off

Life insurance

Job summary

Empower Community Care seeks an experienced, hands-on Director, Sales & Customer Success to build and lead our specialty sales and customer success teams. This foundational leadership role will bring structure, coaching, and consistent practices to a growing organization and guide the transition to a regional pod model.

Reporting to the Chief Growth Officer, you will manage cross-program sales, drive AI-enabled workflows, and ensure a seamless hand-off from sales to implementation while shaping

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of progressive sales leadership experience.
• Proven ability to build or scale a sales function.
• Strong pipeline management and forecasting discipline; CRM fluency.

Responsibilities

• Lead Specialty Sales Reps and Customer Success teams with coaching and accountability.
• Propose hiring plans and oversee sourcing and interviewing with CGO sign-off.
• Partner with RevOps to design pipeline stages, forecasting, and CRM processes.
• Achieve cross-functional collaboration with marketing, product, and delivery leadership.
• Represent Empower at conferences and drive AI-enabled workflows to improve productivity.

Skills

CRM fluency

Leadership

Forecasting

AI in sales

Education

Bachelor's degree in business/healthcare administration

Tools

HubSpot CRM

NetSuite

Job description

Empower Community Care seeks an experienced, hands-on Director, Sales & Customer Success to build and lead our specialty sales and customer success teams. This foundational leadership role will bring structure, coaching, and consistent practices to a growing organization and guide the transition to a regional pod model.

Reporting to the Chief Growth Officer, you will manage cross-program sales, drive AI-enabled workflows, and ensure a seamless hand-off from sales to implementation while shaping