Remote Sales & Customer Success Director

Careers @Evidence-Based Associates; United States; Remote; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Paid time off and holidays

Life insurance

Job summary

Empower Community Care is seeking an experienced Director of Sales & Customer Success to build and lead the Specialty Sales Reps and Customer Success teams. Reporting to the CGO, you will guide the transition to a regional pod model while ensuring cross-functional collaboration with Enterprise and program teams.

The role requires a builder with strong forecasting discipline, process design, and a passion for AI-enabled sales tools to remove friction and boost productivity across our

Qualifications

• 7+ years of progressive sales experience with 3+ years in leadership.
• Experience in healthcare, behavioral health, or human services is preferred.
• Proven ability to design and coach a sales function and forecast accurately.

Responsibilities

• Lead Specialty Sales Reps and Customer Success teams with coaching and pipeline discipline.
• Create hiring plans, source and interview candidates, and gain final approval from the CGO.
• Coordinate with Enterprise Reps to align regional and program-level opportunities.
• Own daily sales management: pipeline reviews, forecasting, and deals.
• Partner with RevOps on CRM, data standards, and revenue reporting.
• Identify AI-enabled workflows to improve productivity and accuracy.

Skills

Sales leadership

Forecasting discipline

CRM fluency

AI adoption

Cross‑functional collaboration

Education

Bachelor's degree

Tools

HubSpot CRM

NetSuite

Job description

Empower Community Care is seeking an experienced Director of Sales & Customer Success to build and lead the Specialty Sales Reps and Customer Success teams. Reporting to the CGO, you will guide the transition to a regional pod model while ensuring cross-functional collaboration with Enterprise and program teams.

The role requires a builder with strong forecasting discipline, process design, and a passion for AI-enabled sales tools to remove friction and boost productivity across our