Resort Retail Director: Lead Merch & Guest Experience

Kalahari Resorts & Conventions; Pocono Summit (PA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching with PTO/holidays

Health, dental, vision coverage for FT

Job summary

Kalahari Resorts & Conventions seeks a Director of Retail to lead all resort retail operations, including year-round outlets. You will manage guest service, inventory, and budgets, while exploring pop-up opportunities to boost revenue.

As a member of the leadership team, you’ll coach retail associates, ensure brand consistency, and deliver unforgettable guest experiences in a dynamic resort environment.

Qualifications

• Minimum of four years of progressive experience in a hotel or related field.
• At least 1-2 years of management experience in a hotel, resort or retail environment.

Responsibilities

• Oversee all retail operations across the resort, ensuring profitable performance, brand consistency, and exceptional guest service.
• Lead, coach, and develop retail associates to foster a positive, high-performing team culture.
• Manage budgets, inventory, and financial performance, including forecasting, purchasing, and meeting sales targets.
• Identify and implement merchandising strategies and pop-up retail opportunities that enhance the guest experience and drive revenue.
• Develop and enforce operational standards and procedures to ensure compliance, efficiency, and a consistently high-quality retail environment.

Skills

Retail leadership

Hotel/retail experience

Budget management

Team coaching

Job description

Kalahari Resorts & Conventions seeks a Director of Retail to lead all resort retail operations, including year-round outlets. You will manage guest service, inventory, and budgets, while exploring pop-up opportunities to boost revenue.

As a member of the leadership team, you’ll coach retail associates, ensure brand consistency, and deliver unforgettable guest experiences in a dynamic resort environment.