Guest Services Supervisor — Lead with Love & Growth

Kalahari Resorts LLC; Wisconsin Dells (WI); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities with promo

401(k) matching, PTO, holidays

Health, dental, vision coverage

Employee appreciation events and perks

Education assistance programs

Zusammenfassung

Kalahari Resorts & Conventions in Wisconsin Dells, WI seeks a Guest Service Supervisor to lead the front office team, deliver courteous guest service, and support associates in providing exceptional experiences. You will manage guest needs, room assignments, and payments while upholding our Promise to Lead with Love.

You will be part of a leadership group focused on collaboration, service excellence, and helping guests enjoy memorable stays across our resort properties.

Qualifikationen

• High school diploma or equivalent required.
• 2 to 3 years progressive experience in a hotel, resort, or related field.
• Proficient in Windows software, able to convey information clearly, and maintain composure under high pressure.
• A leadership style rooted in collaboration, respect, and service to others.

Aufgaben

• Ensure that all guests feel welcome and are provided responsive, friendly, and courteous service at all times.
• Assign rooms, issue keys, view and make notes in the guest folio, and handle payments.
• Complete and ensure proper bucket check, room rate verification report, and housekeeping report, and maintain daily front office checklists.

Kenntnisse

Customer service

Windows software

Leadership

Calm under pressure

Ausbildung

High school diploma or equivalent

Tools

Windows software

Jobbeschreibung

Kalahari Resorts & Conventions in Wisconsin Dells, WI seeks a Guest Service Supervisor to lead the front office team, deliver courteous guest service, and support associates in providing exceptional experiences. You will manage guest needs, room assignments, and payments while upholding our Promise to Lead with Love.

You will be part of a leadership group focused on collaboration, service excellence, and helping guests enjoy memorable stays across our resort properties.