Head of Rooms Operations & Guest Experience

Lm Services Corporation; Pattonville (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Lm Services Corporation in Pattonville, MO is seeking a General Manager for the Rooms Division to oversee daily operations, budgeting, and guest services. The role requires strong leadership and the ability to implement company programs while maintaining high guest satisfaction.

Responsibilities include hiring and staff development, budgeting, scheduling, and ensuring compliance with safety and property protection procedures.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• 4–6 years in Front Office/Housekeeping/Guest Services with supervisory experience.
• Ability to read, write, and understand the primary language(s) used in the workplace.
• Strong budgetary analysis and computer accounting knowledge.

Responsibilities

• Assist in hiring and staff development.
• Develop and manage annual budget and forecasts for rooms division.
• Implement programs and manage division operations.
• Resolve guest complaints to ensure satisfaction.
• Oversee security to protect property and guests.
• Be ready to assume General Manager responsibilities in their absence.
• Participate in special projects and committees.

Skills

Supervisory skills

Budgeting

Staff development

Communication skills

Hospitality operations

Education

High school diploma

Bachelor's degree preferred

Job description

Lm Services Corporation in Pattonville, MO is seeking a General Manager for the Rooms Division to oversee daily operations, budgeting, and guest services. The role requires strong leadership and the ability to implement company programs while maintaining high guest satisfaction.

Responsibilities include hiring and staff development, budgeting, scheduling, and ensuring compliance with safety and property protection procedures.