Director of Restaurant Operations

Chick-fil-A; Melissa (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Chick-fil-A Melissa is seeking a Director to oversee day-to-day operations in one or more strategic areas of the business. Directors work directly with the Operator and Restaurant Leadership to create systems to overcome operational challenges and grow the business.

This senior role emphasizes servant leadership and ongoing leadership development to ensure sustained growth and positive results, with a focus on hospitality and customer service mindset.

Formación

• Must be 18+.
• 3+ years of quick service or fast casual restaurant experience.
• Minimum one year experience in leadership.
• Strong development and team-building skills.
• Ability to clearly communicate and demonstrate knowledge of business and results in ownership area.
• Knowledge of food safety, labor laws, and local health codes.
• Comfortable with flexible hours, including weekends and holidays.
• Passion for hospitality and customer service mindset.
• Experience and skills to conduct feedback and coaching conversations.
• Proactive self-starter with growth mindset.

Responsabilidades

• Oversee aspects of restaurant operations including service, food safety/quality, cleanliness and guest satisfaction.
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals.
• Ensure compliance with local health regulations, safety standards and brand guidelines.
• Monitor scheduling, shift coverage, and labor efficiency based on business needs.
• Handle guest concerns professionally to maintain strong brand perception.
• Work directly with ownership on business strategy, budgeting and future growth opportunities.
• Implement systems and best practices to improve service consistency and operational efficiency.
• Embody a servant leadership mindset - supporting the team and guests as needed.

Conocimientos

Leadership

Customer service

Team building

Communication

Proactive mindset

Food safety knowledge

Flexibility

Coaching

Growth mindset

Descripción del empleo

A Director at Chick-fil-A Melissa is a senior level leader who oversees day-to-day operations in one or more strategic area(s) of the business. Directors work directly with the Operator and Restaurant Leadership to create systems to help overcome operational challenges and growth the business. Although Directors are not always assigned to run shifts, they are ultimately responsible for the success of the day-to-day operations and are ensuring the restaurant is set up for long term success. Directors are also responsible for the ongoing leadership development efforts needed to ensure sustained growth and positive business results.

Qualifications:

• Must be 18+
• 3+ years of quick service or fast casual restaurant experience
• Minimum one year experience in leadership
• Strong development and team-building skills
• Must be able to clearly communicate and demonstrate knowledge of business and results associated with their area of ownership
• Knowledge of food safety, labor laws, and local health codes
• Comfortable working flexible hours, including weekends and holidays
• Passion for hospitality and a strong-customer service mindset
• Must have the experience and skills to effectively conduct feedback and coaching conversations
• Must be proactive self-starters with growth mindset

Job Requirements

• Work at least 40 hours a week (max 50)
• Must maintain professionalism and confidentiality
• Must have opening and/or closing availability
• Must work at least 2 Saturdays a month
• Must be willing to work Front-of-House and Back-of-House
• Must have a clean driving record

Key Responsibilities:

• Oversee aspects of restaurant operations including service, food safety/quality, cleanliness and guest satisfaction
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals
• Ensure compliance with local health regulations, safety standards and brand guidelines
• Monitor scheduling, shift coverage, and labor efficiency based on business needs
• Handle guest concerns professionally to maintain strong brand perception
• Work directly with ownership on business strategy, budgeting and future growth opportunities
• Implement systems and best practices to improve service consistency and operational efficiency
• Embody a servant leadership mindset - supporting the team and guests as needed

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.