Director of Residential Services

Workorporated; Boston (MA); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Generous PTO and holidays

Professional growth and development

Job summary

WORK Inc. in the Boston area seeks an experienced Director of Residential Services (Deaf Services) to oversee five residential group homes serving 21 individuals and Independent Living Services supporting 6 individuals.

Reporting to senior leadership, the Director ensures high-quality, person-centered care while maintaining compliance with DDS, CARF, and agency standards, promoting independence, dignity, and community inclusion.

Qualifications

• Fluent in ASL.
• Master’s degree in a related field (or Bachelor’s with 5 years supervisory experience).
• Demonstrated leadership and supervisory experience.
• Experience working with Deaf or Hard of Hearing populations.

Responsibilities

• Provide leadership and supervision to house managers and program staff.
• Oversee recruitment, hiring, training, and performance management.
• Ensure implementation of Individual Service Plans and regulatory compliance (DDS, CARF, agency standards).
• Manage program budgets, facilities, and daily operations.
• Collaborate with clinical and health services teams to support individual well-being.
• Serve as liaison with families, guardians, and external stakeholders.
• Provide on-call leadership and coordinate emergency response.

Skills

Fluent in ASL

Education

Master’s degree in related field

Bachelor’s degree with 5 years supervisory experience

Job description

Lead with purpose. Create access. Change lives.

WORK Inc. is seeking an experienced and mission-driven Director of Residential Services (Deaf Services) to oversee residential and independent living programs serving individuals who are Deaf or Hard of Hearing across the Boston South Shore Area.

This leadership role is responsible for the oversight of 5 residential group homes serving 21 individuals and Independent Living Services supporting 6 individuals. Reporting to senior leadership, the Director ensures high-quality, person-centered care while maintaining compliance with state and agency standards and promoting independence, dignity, and community inclusion.

Schedule: 37.5 hours/week, including on-call responsibilities

Salary: $72,000–$80,000, commensurate with experience

Key Responsibilities:

• Provide leadership and supervision to house managers and program staff
• Oversee recruitment, hiring, training, and performance management
• Ensure implementation of Individual Service Plans and regulatory compliance (DDS, CARF, agency standards)
• Manage program budgets, facilities, and daily operations
• Collaborate with clinical and health services teams to support individual well-being
• Serve as liaison with families, guardians, and external stakeholders
• Provide on-call leadership and coordinate emergency response

Qualifications:

• Fluent in ASL
• Master’s degree in a related field (or Bachelor’s degree with 5yrs supervisory experience)
• Demonstrated leadership and supervisory experience
• Strong interpersonal and communication skills; experience working with Deaf or Hard of Hearing populations preferred
• Valid Massachusetts Driver’s License

What we offer:

• Competitive salary: $72,000–$80,000 commensurate with experience
• Comprehensive health, dental, and vision benefits
• Generous PTO and holidays
• Professional growth and development opportunities

WORK Inc. actively welcomes out-of-state applicants. Relocation and/or housing assistance may be available and will be considered for highly qualified candidates to support a successful transition to the role.

Qualifications:

• Fluent in ASL
• Master’s degree in a related field (or Bachelor’s degree with 5 supervisory experience)
• Demonstrated leadership and supervisory experience
• Strong interpersonal and communication skills; experience working with Deaf or Hard of Hearing populations preferred
• Valid Massachusetts Driver’s License