Director of Resident Services

Moravian Manor Communities; Lititz (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical Benefits

Dental & Vision

Paid Time Off

Disability & Life Insurance

Retirement Plan

Tuition Reimbursement

Wellness Program

Job summary

Moravian Manor Communities in Lititz, PA is seeking an experienced Director of Resident Services to provide leadership across Dining Services, Resident Engagement, Activities, Events, Wellness Programming, and Community-life Initiatives at all levels of care.

This influential role guides person-centered experiences, mentors multidisciplinary teams, and manages budgets, while partnering with Social Services, Marketing, and other departments to enhance resident well-being and quality of life,

Qualifications

• 7+ years of progressively responsible leadership experience in senior living, healthcare, hospitality, resident engagement, dining services, or a related setting.
• Demonstrated experience leading multidisciplinary teams.
• Experience managing budgets, purchasing, financial resources, and vendor relationships.
• Experience developing and coordinating programs, events, or community-wide initiatives.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to build positive relationships with residents, families, team members, volunteers, and community partners.
• Strong computer proficiency, including Microsoft Office Suite and related department software.
• Ability to manage multiple priorities and work a flexible schedule, including evenings and weekends as needed.
• Bachelor's degree in recreation therapy, gerontology, social work, human services, hospitality, or a related field preferred.

Responsibilities

• Lead a campus-wide resident enrichment strategy across all levels of care.
• Provide leadership and oversight for Dining Services, partnering with dining leadership to promote resident satisfaction, hospitality, and person-centered service.
• Lead and support the community life team in creating engaging programs, outings, events, volunteer opportunities, and individualized experiences.
• Partner with Social Services, Marketing, and other departments to strengthen the overall resident experience.
• Gather resident feedback and use engagement data to continually enhance programs and services.
• Serve as a liaison to resident councils, associations, committees, community partners, and vendors.
• Oversee wellness programming and support community-wide, family, and marketing events.
• Hire, train, coach, supervise, and support team members.
• Develop and manage departmental budgets, purchasing, expenses, and vendor relationships.
• Promote safe, inclusive, person-centered services aligned with resident rights, organizational policies, and applicable regulations.

Skills

Leadership

Budget management

Program development

Resident engagement

Communication skills

Team building

Technology proficiency

Education

Bachelor's degree (preferred) in recreation therapy, gerontology, social work, human services, hospitality

Tools

Microsoft Office

Department software

Job description

Help shape a vibrant community where residents can connect, engage, and thrive.

Located in the charming town of Lititz, PA, Moravian Manor Communities is seeking an experienced Director of Resident Services to provide leadership for Dining Services, Resident Engagement, Activities, Events, Wellness Programming, and Community-life Initiatives across all levels of care.

This influential leadership role brings people, departments, and ideas together to create meaningful, person-centered experiences that reflect resident interests and promote connection, purpose, wellness, and quality of life.

What you will do as Director of Resident Services:

• Lead a campus-wide resident enrichment strategy across all levels of care.
• Provide leadership and oversight for Dining Services, partnering with dining leadership to promote resident satisfaction, hospitality, and person-centered service.
• Lead and support the community life team in creating engaging programs, outings, events, volunteer opportunities, and individualized experiences.
• Partner with Social Services, Marketing, and other departments to strengthen the overall resident experience.
• Gather resident feedback and use engagement data to continually enhance programs and services.
• Serve as a liaison to resident councils, associations, committees, community partners, and vendors.
• Oversee wellness programming and support community-wide, family, and marketing events.
• Hire, train, coach, supervise, and support team members.
• Develop and manage departmental budgets, purchasing, expenses, and vendor relationships.
• Promote safe, inclusive, person-centered services aligned with resident rights, organizational policies, and applicable regulations.

We’re looking for a leader who brings:

• 7+ years of progressively responsible leadership experience in senior living, healthcare, hospitality, resident engagement, dining services, or a related setting.
• Demonstrated experience leading multidisciplinary teams.
• Experience managing budgets, purchasing, financial resources, and vendor relationships.
• Experience developing and coordinating programs, events, or community-wide initiatives.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to build positive relationships with residents, families, team members, volunteers, and community partners.
• Strong computer proficiency, including Microsoft Office Suite and related department software.
• Ability to manage multiple priorities and work a flexible schedule, including evenings and weekends as needed.
• Bachelor's degree in recreation therapy, gerontology, social work, human services, hospitality, therapeutic recreation, or a related field preferred.

At Moravian Manor Communities, we believe great benefits are an important part of a rewarding career. Our comprehensive benefits package includes:

• Competitive pay
• Medical, Dental & Vision Benefits with low deductibles
• Generous Paid Time-Off
• Company-Sponsored Disability & Life Insurance
• Company-Sponsored Retirement
• Tuition Reimbursement
• Healthworks Membership
• FREE Employee Wellness Program

Make a difference with us

At Moravian Manor Communities, you’ll find more than a workplace — you’ll find a community that values connection, compassion, and growth. We foster a supportive culture where every team member is appreciated and empowered to make a difference. Our person-centered approach extends to both residents and employees, and we proudly embrace the diversity that makes our community strong. Here, we grow our next generation of leaders from within, offering training and development opportunities that help you thrive personally and professionally.

Bring your leadership, creativity, and passion for exceptional resident experiences to Moravian Manor Communities.

Moravian Manor Communities is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, religion (creed), national origin, age, gender, gender expression, sexual orientation, disability, genetic information, veteran status or any other characteristic protected by State or Federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.