Director of Resident Experience & Engagement

Moravian Manor; Lititz (Lancaster County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

Paid time off

Disability & Life Insurance

Retirement plan

Tuition reimbursement

Healthworks membership

Wellness program

Job summary

Moravian Manor Communities in Lititz, PA seeks a Director of Resident Services to lead Dining Services, resident engagement, activities, wellness, and community-life initiatives across all levels of care. You will unite departments and people to create meaningful, person-centered experiences that promote connection, purpose, wellness, and quality of life for residents and families in a supportive culture.

As a senior leader, you will oversee budgets, staffing, program development, and

Qualifications

• 7+ years of leadership experience in senior living, healthcare, hospitality, resident engagement, dining services, or related setting.
• Experience leading multidisciplinary teams.
• Experience managing budgets, purchasing, and vendor relationships.
• Experience developing and coordinating programs, events, or community-wide initiatives.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to build positive relationships with residents, families, team members, volunteers, and community partners.
• Strong computer proficiency with Microsoft Office and related department software.
• Ability to manage multiple priorities and work a flexible schedule, including evenings and weekends.
• Bachelor's degree in recreation therapy, gerontology, social work, human services, hospitality, therapeutic recreation, or related field preferred.

Responsibilities

• Lead a campus-wide resident enrichment strategy across all levels of care.
• Provide leadership and oversight for Dining Services, partnering with dining leadership to promote resident satisfaction, hospitality, and person-centered service.
• Lead and support the community life team in creating engaging programs, outings, events, volunteer opportunities, and individualized experiences.
• Partner with Social Services, Marketing, and other departments to strengthen the overall resident experience.
• Gather resident feedback and use engagement data to continually enhance programs and services.
• Serve as a liaison to resident councils, associations, committees, community partners, and vendors.
• Oversee wellness programming and support community-wide, family, and marketing events.
• Hire, train, coach, supervise, and support team members.
• Develop and manage departmental budgets, purchasing, expenses, and vendor relationships.
• Promote safe, inclusive, person-centered services aligned with resident rights, organizational policies, and applicable regulations.

Skills

Leadership

Communication skills

Budget management

Team management

Multidisciplinary teams

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Moravian Manor Communities in Lititz, PA seeks a Director of Resident Services to lead Dining Services, resident engagement, activities, wellness, and community-life initiatives across all levels of care. You will unite departments and people to create meaningful, person-centered experiences that promote connection, purpose, wellness, and quality of life for residents and families in a supportive culture.

As a senior leader, you will oversee budgets, staffing, program development, and