Director of Resident Experience & Engagement

Moravian Manor Communities; Lititz (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical Benefits

Dental & Vision

Paid Time Off

Disability & Life Insurance

Retirement Plan

Tuition Reimbursement

Wellness Program

Job summary

Moravian Manor Communities in Lititz, PA is seeking an experienced Director of Resident Services to provide leadership across Dining Services, Resident Engagement, Activities, Events, Wellness Programming, and Community-life Initiatives at all levels of care.

This influential role guides person-centered experiences, mentors multidisciplinary teams, and manages budgets, while partnering with Social Services, Marketing, and other departments to enhance resident well-being and quality of life,

Qualifications

• 7+ years of progressively responsible leadership experience in senior living, healthcare, hospitality, resident engagement, dining services, or a related setting.
• Demonstrated experience leading multidisciplinary teams.
• Experience managing budgets, purchasing, financial resources, and vendor relationships.
• Experience developing and coordinating programs, events, or community-wide initiatives.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to build positive relationships with residents, families, team members, volunteers, and community partners.
• Strong computer proficiency, including Microsoft Office Suite and related department software.
• Ability to manage multiple priorities and work a flexible schedule, including evenings and weekends as needed.
• Bachelor's degree in recreation therapy, gerontology, social work, human services, hospitality, or a related field preferred.

Responsibilities

• Lead a campus-wide resident enrichment strategy across all levels of care.
• Provide leadership and oversight for Dining Services, partnering with dining leadership to promote resident satisfaction, hospitality, and person-centered service.
• Lead and support the community life team in creating engaging programs, outings, events, volunteer opportunities, and individualized experiences.
• Partner with Social Services, Marketing, and other departments to strengthen the overall resident experience.
• Gather resident feedback and use engagement data to continually enhance programs and services.
• Serve as a liaison to resident councils, associations, committees, community partners, and vendors.
• Oversee wellness programming and support community-wide, family, and marketing events.
• Hire, train, coach, supervise, and support team members.
• Develop and manage departmental budgets, purchasing, expenses, and vendor relationships.
• Promote safe, inclusive, person-centered services aligned with resident rights, organizational policies, and applicable regulations.

Skills

Leadership

Budget management

Program development

Resident engagement

Communication skills

Team building

Technology proficiency

Education

Bachelor's degree (preferred) in recreation therapy, gerontology, social work, human services, hospitality

Tools

Microsoft Office

Department software

Job description

Moravian Manor Communities in Lititz, PA is seeking an experienced Director of Resident Services to provide leadership across Dining Services, Resident Engagement, Activities, Events, Wellness Programming, and Community-life Initiatives at all levels of care.

This influential role guides person-centered experiences, mentors multidisciplinary teams, and manages budgets, while partnering with Social Services, Marketing, and other departments to enhance resident well-being and quality of life,