Director of Process Improvement and Decision Support (Operations Management Specialist), School of

Indiana University; Bloomington (IN); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Health savings account

Retirement benefits

Tuition subsidy

Paid holidays

Job summary

Indiana University’s School of Public Health - Bloomington seeks a senior leader to drive human-centered process transformation, data and decision support, and AI-enabled enablement. The role evaluates institutional needs and designs interventions across redesign, analytics, automation, AI, and system integration.

You will lead cross-functional teams, collaborate with SPH-B leadership, and coordinate pilots from discovery to adoption, ensuring governance and stakeholder alignment across IU

Qualifications

• Education beyond minimum may substitute for experience.
• 5 years in a related field is required.
• Experience leading cross-functional projects and data initiatives is preferred.

Responsibilities

• Reports to ADESI and leads cross-functional initiatives to improve SPH-B operations.
• Leads transformation efforts from problem definition through implementation and measurement.
• Develops AI-enabled solutions within IU security and governance requirements.
• Applies human-centered design and stakeholder engagement to map current and future states.
• Establishes sustainable standards, reusable maps, and documentation for continuity.

Skills

Stakeholder engagement

Strategic leadership

Process improvement

Data analytics

AI-enabled workflows

Communication

Project leadership

Education

Bachelor's degree in a related field

Master's degree (preferred)

Tools

Data Working Group

Google Suite / enterprise tools

Job description

Department

SCHOOL OF PUBLIC HEALTH - BLOO (BL-SPHB-IUBLA)

Department Information

The Indiana University (IU) School of Public Health-Bloomington(SPH-B) is dedicated to improving health and quality of life inIndiana and around the world through innovative research,education, and community engagement. Located on IU's flagshipBloomington campus, SPH-B brings together faculty, staff, andstudents across a broad range of public health disciplines toaddress today's most pressing health challenges. The School fostersa collaborative and inclusive environment that supportsinterdisciplinary scholarship, professional growth, and meaningfulpartnerships with communities and organizations locally,nationally, and globally.

Job Summary

The position integrates three complementary capabilities:human-centered process transformation, data and decision support,and AI/technology enablement. This is not an AI-first position. TheDirector evaluates institutional needs and identifies the mostappropriate intervention, which may include process redesign, dataimprovement, analytics, automation, AI, system integration, policyor procedure changes, training, or a combination ofapproaches.

Department-Specific Responsibilities

• Reports to the Assistant Dean for Education and StrategicInnovation (ADESI) and leads cross-functional initiatives designedto improve how SPH-B works and uses institutional information.
• Serves as a strategic leader and institutional integrator,working across functional units and with university partners toidentify operational challenges, understand current processes,design improved future states, and coordinate implementation ofsustainable solutions.
• Works collaboratively with SPH-B leadership, functional units,the Data Working Group, data owners, process and design experts,and IU enterprise technology partners; unctional units andinstitutional partners retain their established responsibilitiesand expertise. Connects these capabilities around prioritizedinstitutional needs and leads transformation efforts from problemdefinition through implementation and measurement.
• Leads institutional transformation and process improvement.Translates strategic and operational needs into structuredimprovement initiatives; evaluates current workflows and designsmore effective future-state processes.
• Advances the SPH-B Data Framework and decision support.Collaborates with functional units, Institutional Analytics, theData Working Group, data experts, and leadership to improve datareadiness, validation, integration, accessibility, and use forinstitutional decision-making.
• Assesses institutional needs and designs appropriate solutions.Determines whether challenges are best addressed through processredesign, data improvement, analytics, automation, AI, systemintegration, policy/procedure changes, training, or combinedapproaches.
• Develops and coordinates AI-enabled solutions. Evaluates,prototypes, configures, or coordinates AI agents, intelligentworkflows, automation, and related technologies within applicableIU technical, security, privacy, accessibility, and governancerequirements.
• Applies human-centered design and stakeholder engagement. Workswith faculty, staff, leadership, and subject-matter experts tounderstand needs, map current and future states, definerequirements, test assumptions, and incorporate stakeholderfeedback.
• Leads pilots, implementation, and organizational adoption.Establishes requirements, success measures, timelines, anddependencies; coordinates testing and implementation; and supportscommunication, training, adoption, evaluation, and continuousimprovement.
• Establishes sustainable standards and practices. Developsreusable process maps, documentation, procedures, data definitions,solution patterns, and AI/automation frameworks that supportconsistency, scalability, and institutional continuity.
• Provides strategic consultation and coordinates institutionalresources. Advises the ADESI and appropriate leadership onfeasibility, risk, dependencies, resource requirements, andinstitutional value while coordinating relevant SPH-B and IUexpertise.

General Responsibilities

• Leads complex operational functions, programs, and serviceactivities that support departmental, divisional, or organizationalobjectives; establishes priorities, coordinates resources, andensures successful execution of operational strategies andinitiatives.
• Analyzes and resolves complex operational issues withsignificant impact on business processes, services, ororganizational outcomes; exercises substantial independent judgmentin evaluating risks, determining solutions, and recommending courses of action.
• Designs, leads, and implements operational improvements andbusiness process enhancements; evaluates organizational needs anddevelops solutions that improve efficiency, effectiveness,compliance, service delivery, and stakeholder experience.
• Evaluates operational performance through analysis of data,metrics, trends, and outcomes; develops recommendations, forecastsimpacts, and provides strategic insights to support planning,resource allocation, and decision-making.
• Interprets and applies complex university policies,regulations, and operational requirements; develops procedures,establishes controls, and advises stakeholders oncompliance-related matters and operational risk mitigation.
• Partners with leaders, stakeholders, and cross-functional teamsto assess operational needs, develop solutions, and advanceinitiatives that support institutional and organizationalpriorities.
• Provides operational leadership and subject matter expertisefor significant projects, process changes, and organizationalinitiatives; influences decision-making and facilitatesimplementation of operational strategies across functionalareas.
• Develops and maintains operational frameworks, procedures,standards, and performance measures; monitors outcomes andrecommends adjustments to ensure alignment with strategicobjectives and continuous improvement goals.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

Education

Required

• Bachelor's degree in organizational improvement, business,public administration, higher education administration, informationsystems, data analytics, computer science, or a related field.

Preferred

• Master's degree in a relevant discipline.

Work Experience

Required

• 5 years in a related field.

Preferred

• 5 years experience leading complex cross-functional projects,business analysis, process improvement, data/analytics initiatives,technology-enabled transformation, or comparable organizationalimprovement work.
• Experience in higher education or another complex,decentralized organization.
• Experience with human-centered design, design thinking,business-process improvement, or change-managementmethodologies.
• Experience developing or implementing AI-enabled workflows,intelligent automation, analytics, dashboards, or decision-supportsolutions.
• Familiarity with data quality, validation, integration,governance, privacy, security, and responsible AI practices.
• Experience leading pilot initiatives from discovery throughimplementation, assessment, and scaling.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even underpressure.
• Possesses a high degree of initiative.
• Ability to influence internal and/or externalconstituents.

Preferred

• Demonstrated ability to translate organizational needs intoclearly defined requirements and implementable solutions.
• Working knowledge of data, analytics, automation, AI, orrelated digital technologies.
• Strong analytical, project leadership, communication, andproblem-solving skills.
• Ability to communicate complex technical concepts effectivelyto nontechnical and executive audiences.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$80,000 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Job Classification

Career Level: Advanced

FLSA: Exempt

Job Function: General Administration

Job Family: Operations Management

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This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

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