Graduate Admissions and Recruitment Communication Technology Specialist (Student Services

Indiana University Bloomington; Bloomington (IN); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Health savings account

Flexible spending accounts

Retirement plan

Tuition subsidy

Paid holidays

Paid time off

Employee assistance program

Job summary

Indiana University Bloomington is seeking a Student Services Generalist within the School of Public Health-Bloomington. You will build and maintain the SOPHAS graduate application backend, support recruitment campaigns via CRM systems, and collaborate on tech projects like webinars and Canvas spaces.

You will generate admissions reports using Salesforce, Slate and WebAdMIT, assist with accreditation reporting, and help develop SOPs for admissions and recruitment processes.

Qualifications

• Bachelor's degree in a related field required.
• Master's degree preferred.
• Minimum of 2 years in student services, higher education, or related field.

Responsibilities

• Builds and maintains the IU SOPHAS graduate application backend environments, including program setup, requirements and workflows.
• Uses university CRM systems to support recruitment campaigns, including building emails, automating workflows and tracking engagement.
• Collaborates on recruitment technology projects such as webinars, video portfolios, RFIs and Canvas-based recruitment spaces.
• Generates routine and ad hoc admissions and recruitment reports using Salesforce, Slate and WebAdMIT.
• Supports data entry and validation for annual accreditation and institutional reporting.

Skills

Written and verbal communication

Professionalism

Time management

Quality commitment

Adaptability

Lifelong learning

Thoroughness

Accuracy under pressure

Confidentiality

Customer service

Partnership building

Education

Bachelor's degree in related field

Master's degree preferred

Job description

Department

SCHOOL OF PUBLIC HEALTH - BLOO (BL-SPHB-IUBLA)

Department Information

The Indiana University (IU) School of Public Health-Bloomington isdedicated to improving health and quality of life in Indiana andaround the world. Through innovative research, education, andcommunity engagement, the school brings together faculty, staff,and students committed to addressing today's most pressing publichealth challenges.

Job Summary

Department Specific Responsibilities

• Builds and maintains the IU and Schools of Public HealthApplication Service (SOPHAS) graduate application back-endenvironments annually, including program setup, requirements, andworkflows.
• Uses university Customer Relationship Management (CRM) systemsto support the execution of recruitment communication campaigns,including building emails, automating workflows, and trackingengagement metrics.
• Collaborates with university partners to support recruitmenttechnology projects like webinars, video portfolios, Request ForInformation (RFI) forms, and Canvas-based recruitment spaces.
• Generates routine and ad hoc reports for admissions and recruitment using systems such as Salesforce, Slate, andWebAdMIT.
• Supports data entry and validation for annual accreditation andinstitutional reporting.
• Creates and updates standard operating procedures (SOPs) foradmissions and recruitment technology processes.
• Provides occasional application processing support during peakadmissions season (October-April).
• Responds to applicant inquiries via email and phone andprovides general guidance on the application process duringhigh-volume periods.
• Occasionally supports recruitment activities, such as graduatefairs and outreach events, based on team needs.

General Responsibilities

• Develops and implements programs and initiatives that touch onvarious/multiple student-related goals, such as enhancing andreinforcing academic engagement and experiential learning;increasing student engagement, wellness, and involvement; fosteringlearning, inclusion, and development; supporting students in crisisand adversity; and improving the student campus experience.
• Interfaces directly with students by attending studentprogramming events, advising student organization leaders, meeting1-on-1 to discuss areas of concern on campus, and gatheringsatisfaction feedback from student participants to implement intofuture student services initiatives and objectives.
• Collaborates with staff in own department and otherdepartments, as well as academic and campus leaders, on sharedstudent services goals, often coordinating funding to sponsorstudent programs and initiatives.
• Projects outcomes for services offered at the program,department/division, or campus level. Measures and evaluateseffectiveness of student services against projected outcomes;regularly prepares reports on impact to students and budget and maypresent to stakeholders on effectiveness and to secure funding forinitiatives moving forward.
• Serves on committees and performs student services researchacross the field of higher education and at peer institutions toidentify and recommend best practices.
• Plans and coordinates communications for student servicesinitiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makesprocess recommendations to manager for improved delivery ofservice.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, publicaffairs, counseling, social work, education, business, or relatedfield.

Preferred

• Master's degree in related field.

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or relatedfield.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even underpressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and otheruniversity departments.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Bloomington, Indiana

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information.

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The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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