University Associate Director of Admissions Systems and Slate Captain (Business Analysis Leader)

Indiana University Bloomington; Bloomington (IN); Vor Ort; USD 90.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health insurance

Tuition subsidy for employees and/orf

Paid holidays & generous PTO

Employee assistance program

Zusammenfassung

Indiana University seeks a senior leader to act as Slate Captain for University Enrollment Services, guiding the admissions technology ecosystem and leading a team of business analysts. You will coordinate Slate CRM, ApplyIU, and related admissions tech across IU campuses, translating enrollment needs into scalable tech solutions.

The role emphasizes business process redesign, AI-enabled improvements, vendor collaboration, and strategic program governance to enhance student experiences and

Qualifikationen

• Bachelor's degree in a related field required.
• 4 years in related field and 1 year of management experience preferred.
• Experience analyzing business processes and implementing technology solutions.

Aufgaben

• Serve as enterprise functional lead and Slate Captain for UES.
• Lead and develop a team of Business Analysts for enrollment tech operations.
• Provide functional leadership for Slate support, enhancements, and AI initiatives.
• Collaborate with campuses and stakeholders to redesign processes and promote effective use of Slate.

Kenntnisse

Proficient written and verbal comms

Professionalism

Time management

Quality mindset

Organizational skills

Collaboration & teamwork

Feedback & coaching

Commitment to goals

Judgment & decision making

Conflict management

Team building

Ausbildung

Bachelor's degree in related field

Tools

Slate CRM

ApplyIU

Common Application

Smart Panda Raptor AI

PeopleSoft SIS

Jobbeschreibung

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

Department Information

OVPSS

The Office of the Vice President for Student Success (OVPSS)oversees Indiana University's (IU) commitment to fostering theeducational, personal, and professional success of its studentsboth during their time at IU and beyond. By providing comprehensiveoversight of IU's student success strategy, enrollment services,strategic initiatives, accreditation policies, and institutionalanalytics, the office plays a pivotal role in advancing theuniversity's core missions of teaching, research, and service,while continuously enhancing the student experience.

UES Mission Statement

"University Enrollment Services (UES) at Indiana University is astrategic enrollment management team that delivers centralizedsupport to campus-based admissions, financial aid,military-connected services, one-stop, and registrar units. Throughthought leadership, collaboration, regulatory compliance, and acommitment to best practices, UES enhances student-centeredservice, empowers campuses to provide exceptional experiences, andadvances the university's enrollment and retention goals."

UES Vision Statement

"The UES team envisions a future shaped by IDEAs, one whereInnovation, Data-driven strategies, and operational Efficiencytransform, streamline, and Anonymize administrative processes toenhance student outcomes and elevate the student experience."

Job Summary

At its core, this position serves as IU's Slate Captain, combiningdeep functional Slate expertise with leadership of a BusinessAnalysis team focused on reimagining, building, and continuouslyimproving IU's admissions technology ecosystem. The role requiresbroad knowledge of admissions technologies, strong business processredesign and project leadership capabilities, and the ability totranslate enrollment needs into effective, scalable technologysolutions.

Department Specific Responsibilities

• Serves as the enterprise functional lead and "Slate Captain"for UES, providing strategic and hands-on leadership for SlateCustomer Relationship Management (CRM) and related admissionstechnologies supporting undergraduate, graduate, online, andregional campus enrollment operations.
• Provides hands-on functional expertise for Slate, includingsystem configuration, workflow design and management,communications, permissions, testing, troubleshooting, operationalmaintenance, and continuous improvement.
• Leads and develops a team of Business Analysts responsible forenrollment technology operations, including ApplyIU, CommonApplication, Smart Panda Raptor AI, PeopleSoft Student InformationSystem (SIS), and other admissions technologies; provide direction,workload coordination, mentoring, and professionaldevelopment.
• Provides functional leadership across Slate support andenhancement activities, fostering a seamless, efficient, andstudent-centered admissions technology experience across IUcampuses.
• Partners with campuses, enrollment leaders, and universitystakeholders to understand business needs, redesign processes,identify opportunities for improvement, recommend solutions, andpromote effective use of Slate and related technologies.
• Leads business process redesign and continuous improvementinitiatives that leverage AI, automation, and emerging technologiesto improve operational efficiency, user experience, scalability,and student service.
• Collaborates with vendors, consultants, and technical teams toplan and execute system enhancements, integration´s,implementations, testing, and issue resolution.
• Establishes and maintains effective functional practices forsystem documentation, testing, training, knowledge management, anduser support to promote consistent and sustainable use ofenrollment technologies.
• Provides functional leadership and operational expertise forstrategic initiatives related to AI, technology governance,admissions technology planning, and the continued modernization ofIU's enrollment technology ecosystem.

General Responsibilities

• Provides highest level of operational leadership andcoordination of assigned staff members to define business analysismethodologies and standards; provides direction and guidance onhigh priority business analysis projects/initiatives.
• Establishes short-term business plans and long-term operationalobjectives, including managing project timelines/deliverables anddeveloping resource plans for multi-project/multi-phase businessanalysis initiatives.
• Conducts a variety of personnel actions to include, but notlimited to hiring, promotion, performance management, anddismissal.
• Manages high level assignments and allocation of technicalresources, including negotiating and coordinating initiatives thatinvolve staff in other departments/areas/teams.
• Makes budgetary recommendations/proposals based on resourceneeds and ensures cost containment.
• Works collaboratively with other business analysis leaders inrecommending standards, best practices, and relatedpolicies/procedures.
• Conducts research on emerging technologies, services,protocols/processes, and/or standards in support of businessanalysis efforts; responsible for the implementation of newprotocols/procedures to address business needs.
• Prepares management reports and summaries for senioradministration, executive, steering and advisory committees; actsas advisor to executive committees; serves on various universitycommittees and task forces related to business analysis.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree in related field

WORK EXPERIENCE

Required

• 4 years in related field
• 1 year of management experience

Preferred

• 5 years of progressively responsible experience supportingadmissions, enrollment management, CRM operations, higher educationtechnology systems, or related business functions
• 1 year of management experience

SKILLS

Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams

Preferred

• Experience analyzing business processes, gatheringrequirements, implementing technology solutions, and supportingcomplex operational workflows
• Experience leading projects, coordinating cross-functionalinitiatives, and facilitating collaboration among a wide variety ofstakeholder groups

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Bloomington OR Indianapolis campus

This is an in-person position.

Advertised Salary

$90,000-$100,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: General Administration

Job Family: Business Analysis

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring.

See Indiana University Notice of Non-Discriminationhere which includes contact information

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The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online.

You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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