Graduate Admissions and Recruitment Communication Technology Specialist (Student Services Generalist)

Indiana University Bloomington; Bloomington (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Tuition subsidy for IU courses

Generous paid time off

Job summary

Indiana University Bloomington invites applications for a Graduate Admissions and Recruitment Communication Technology Specialist in the School of Public Health. The role supports SOPHAS back-end environments and CRM-driven recruitment campaigns, while collaborating on webinars and Canvas spaces.

The candidate will generate reports in Salesforce, Slate, and WebAdMIT, assist with accreditation data, and help maintain SOPs. A proactive communicator with 2+ years in student services is desired.

Qualifications

• Bachelor's degree in a relevant field (education, public affairs, student services, or related).
• Minimum 2 years in student services, higher education, or related field.
• Ability to communicate clearly in writing and verbally; maintain professionalism.

Responsibilities

• Builds and maintains graduate application back-end environments (SOPHAS) including program setup, requirements, and workflows.
• Uses CRM systems to support recruitment campaigns, emails, workflows, and engagement tracking.
• Collaborates on webinars, video portfolios, RFIs, and Canvas-based recruitment spaces.
• Generates routine and ad hoc reports using Salesforce, Slate, WebAdMIT.
• Supports data entry and validation for accreditation and reporting.
• Creates and updates SOPs for admissions and recruitment tech processes.
• Provides periodic application processing support during peak admissions (Oct–Apr).
• Responds to applicant inquiries via email and phone with guidance on the process.
• Supports recruitment activities such as graduate fairs when needed.

Skills

Written communication

Verbal communication

Professionalism

Time management

Attention to detail

Confidentiality

Customer service

Stakeholder collaboration

Education

Bachelor's degree

Master's degree (preferred)

Tools

CRM systems

Salesforce

Slate

WebAdMIT

Job description

Graduate Admissions and Recruitment Communication Technology Specialist (Student Services Generalist), School of Public Health

Job ID: 320663

Location

Bloomington, Indiana

Full/Part Time

Full-Time

Department

SCHOOL OF PUBLIC HEALTH - BLOO (BL-SPHB-IUBLA)

Department Information

The Indiana University (IU) School of Public Health-Bloomington is dedicated to improving health and quality of life in Indiana and around the world. Through innovative research, education, and community engagement, the school brings together faculty, staff, and students committed to addressing today's most pressing public health challenges.

Job Summary

Department Specific Responsibilities

• Builds and maintains the IU and Schools of Public Health Application Service (SOPHAS) graduate application back-end environments annually, including program setup, requirements, and workflows.
• Uses university Customer Relationship Management (CRM) systems to support the execution of recruitment communication campaigns, including building emails, automating workflows, and tracking engagement metrics.
• Collaborates with university partners to support recruitment technology projects like webinars, video portfolios, Request For Information (RFI) forms, and Canvas-based recruitment spaces.
• Generates routine and ad hoc reports for admissions and recruitment using systems such as Salesforce, Slate, and WebAdMIT.
• Supports data entry and validation for annual accreditation and institutional reporting.
• Creates and updates standard operating procedures (SOPs) for admissions and recruitment technology processes.
• Provides occasional application processing support during peak admissions season (October-April).
• Responds to applicant inquiries via email and phone and provides general guidance on the application process during high-volume periods.
• Occasionally supports recruitment activities, such as graduate fairs and outreach events, based on team needs.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field.

Preferred

• Master's degree in related field.

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.