Senior Assistant Director (Application Administrator) Office of Admissions Operations

Indiana University Bloomington; Bloomington (IN); Remote; USD 57,000 - 69,000; Full time

Benefits offered by this job

Medical & Dental

HSA

Tuition subsidy

Paid holidays

PTO

Job summary

Indiana University Bloomington is seeking an IT operations professional within the Office of Enrollment Management. The role supports recruitment and admissions processing, data integrity, and system coordination across Slate CRM and PeopleSoft SIS, with oversight of staff and workflows.

You will collaborate with the Associate Director, supervise staff, analyze performance, and help implement business processes for prospect processing and admissions workflows in a primarily remote setting.

Qualifications

• Bachelor's degree required; preferred in computer science, business systems, or related field.
• 2 years in customer/application support, programming, or related experience.

Responsibilities

• Assist the Associate Director in managing a team of support staff with data entry, mail processing and workflow activities.
• Supervise virtual calendar of services and timelines for data processes and events internal and external to the university.
• Advise on operations, software, hardware and processes for admissions workflow and data integrity.
• Manage data transfers, data entry, and institutional data loading for internal/external customers.
• Maintain queries and reports to identify discrepancies and ensure timely completion of tasks.
• Assist in staff recruitment, training, and performance feedback.

Skills

Communication

Problem solving

Multi-tasking

Customer service

Troubleshooting

Independent work

Feedback & coaching

Education

Bachelor's degree in CS/Business systems

Tools

Slate CRM

PeopleSoft SIS

Job description

Department

ADMISSIONS OPERATIONS (BL-OPER-IUBLA)

Department Information

The Office of Enrollment Management (OEM) at Indiana University(IU) Bloomington is dedicated to attracting, enrolling, andsupporting a community of talented students from Indiana, acrossthe nation, and around the world. OEM integrates strategicplanning, data-informed decision-making, and collaborativepartnerships across campus to create a seamless student experiencefrom 1st contact through graduation. Through its units Admissions,Scholarships, the Registrar, Student Financial Assistance, StudentCentral, Orientation and Enrollment Programs, Retention, Planningand Research, Enrollment Marketing and Communications,Administration and Fiscal Affairs, and Development OEM advances theuniversity's mission by fostering access, belonging, and studentsuccess while upholding IU Bloomington's tradition of academicexcellence and public service.

The Office of Admissions Operations (OPER) provides strategic andtechnical support for recruitment, marketing, and admissionsprocessing. The team manages systems and business processes toensure efficient operations and high-quality service forprospective and current students.

Job Summary

Department Specific Responsibilities

• Assists the Associate Director in the management of a team ofsupport staff cross-trained in student data entry, mail processing,and workflow activities. Provides general direction for support staff in prioritizing work to meet deadlines and fulfillexpectations. Analyzes, monitors, and evaluates performance ofassigned staff; establishing work priorities, providing regularfeedback, conducting performance reviews, and providing correctiveaction as needed.
• Determines the sequence of events and generally supervise avirtual calendar of services and timelines, which deliverindividual and batch data processes and support events bothinternal and external to the university.
• Instructs staff, prepares reports, and advises the AssociateDirector regarding operations, software, hardware and processesrelated to the annual recruitment and admissions applicationworkflow. Analyzes business performance and processes, participatesin strategic research, and identifies potential for technologyintegration or modification. Assists with the development andimplementation of business process designs for prospect processing,admissions application workflow, and develops and documentsbusiness process and system operations.
• Manages the operations related to transfer of credit, automateddata entry, and the maintenance of a high standard of quality anddata integrity. Assists the Associate Director in the management ofoperations related to admissions application processing, includingapplication update processing in the Slate Customer RelationshipManagement (CRM) and in PeopleSoft Student Information System(SIS).
• Manages the processing of incoming mail. Provides consistentand accurate loading of data for internal and externalcustomers.
• Manages systems and workflow administration duties. Assists theAssociate Director in the testing of business processes, systemenhancements, and quarterly patches related to the IU StudentInformation System, and other central systems related torecruitment and admissions.
• Maintains queries and reports to identify data and processingdiscrepancies, instructs staff in the resolution of discrepancies,and performs follow-up to ensure satisfactory completionoftasks.
• Assists in the recruitment of employees, interview and screenindividuals for hiring, develop training materials, instruct staff,and determine work hours.

General Responsibilities

• Provides specialized customer support through provisioning,creation of projects or workspaces within applications, and/orcustomizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applicationsand products.
• Performs complex upgrades, releases, customization, anddocumentation of work according to team's establishedmethodology.
• Performs programming, scripting, and modifications ofapplication and products for corrective action.
• Collaborates with technical and functional business clients andteams within the central information technology organization.
• Contributes to project planning, objective formulation, taskestimation and evaluation of customer requests.
• May train, mentor and provide guidance and feedback to lessexperienced staff.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, businesssystems, or related field.)

WORK EXPERIENCE

Required

• 2 years in customer/application support, programming, orrelated experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

This position requires occasional on-campus (IU Bloomington)presence will be required for meetings or other business needs asnecessary.

Work Location

This is a primarily remote position. However, this is subject tochange in the future based on university policy and businessneeds.

Advertised Salary

$63,000 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App, Admin & Analysis

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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