Director of Payments & Client Success Platform

mavenclinic; United States; Hybrid; USD 260,000 - 285,000; Full time

Benefits offered by this job

Health coverage

Wellness resources

Paid parental leave

Professional development support

401(k) matching

Job summary

Maven Clinic is seeking a Director of Product Management to lead the end-to-end benefits and payments platform, covering eligibility, enrollment, claims, reconciliation, and provider payments.

You will focus on making complex operations reliable at scale, reducing manual work, and balancing shared platform priorities with client needs. The role also manages and develops product managers across benefits, payments, and enrollment.

Qualifications

• 10+ years of product management experience in healthcare or complex B2B2C settings.
• At least 3 years managing and mentoring product managers.
• Proven track record turning manual, error-prone operations into reliable products at scale.
• Strong understanding of benefits data flows from employer setup through member activation.
• Direct experience with claims submission, adjudication, remittance, reconciliation and provider payments.
• Strong data and instrumentation skills; practical use of AI tools for reliability.

Responsibilities

• Own the product lifecycle across eligibility, enrollment, claims adjudication, payer reconciliation, and provider payments.
• Replace manual processes with programmatic reconciliation, self-service eligibility, and automated claims workflows for growing volume.
• Establish a framework to assess, prioritize, sequence, and route client requests.
• Lead and mentor PMs for benefits, payments, and enrollment.
• Use funnel, activation, and reconciliation data to monitor performance and communicate outcomes to client success, growth, finance, and executives.
• Partner with engineering, design, growth, and client-facing teams to balance operational and customer needs in product decisions.

Skills

Product management

Healthcare / payer systems

Leadership & mentoring

Data instrumentation

AI tooling awareness

Job description

Maven Clinic is seeking a Director of Product Management to lead the end-to-end benefits and payments platform, covering eligibility, enrollment, claims, reconciliation, and provider payments.

You will focus on making complex operations reliable at scale, reducing manual work, and balancing shared platform priorities with client needs. The role also manages and develops product managers across benefits, payments, and enrollment.