Director PM, Payments & Client Success

mavenclinic; United States; Hybrid; USD 260,000 - 285,000; Full time

Benefits offered by this job

Health coverage

Wellness resources

Paid parental leave

Professional development support

401(k) matching

Job summary

Maven Clinic is seeking a Director of Product Management to lead the end-to-end benefits and payments platform, covering eligibility, enrollment, claims, reconciliation, and provider payments.

You will focus on making complex operations reliable at scale, reducing manual work, and balancing shared platform priorities with client needs. The role also manages and develops product managers across benefits, payments, and enrollment.

Qualifications

• 10+ years of product management experience in healthcare or complex B2B2C settings.
• At least 3 years managing and mentoring product managers.
• Proven track record turning manual, error-prone operations into reliable products at scale.
• Strong understanding of benefits data flows from employer setup through member activation.
• Direct experience with claims submission, adjudication, remittance, reconciliation and provider payments.
• Strong data and instrumentation skills; practical use of AI tools for reliability.

Responsibilities

• Own the product lifecycle across eligibility, enrollment, claims adjudication, payer reconciliation, and provider payments.
• Replace manual processes with programmatic reconciliation, self-service eligibility, and automated claims workflows for growing volume.
• Establish a framework to assess, prioritize, sequence, and route client requests.
• Lead and mentor PMs for benefits, payments, and enrollment.
• Use funnel, activation, and reconciliation data to monitor performance and communicate outcomes to client success, growth, finance, and executives.
• Partner with engineering, design, growth, and client-facing teams to balance operational and customer needs in product decisions.

Skills

Product management

Healthcare / payer systems

Leadership & mentoring

Data instrumentation

AI tooling awareness

Job description

Role overview

The Director of Product Management will lead the end-to-end benefits and payments platform, spanning eligibility, enrollment, claims, reconciliation, and provider payments. The focus is on making complex operations reliable at scale, reducing manual work, and balancing shared platform priorities with client needs. The role also manages and develops product managers across benefits, payments, and enrollment.

Responsibilities

• Own the product lifecycle across eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments.
• Replace manual processes with programmatic reconciliation, self-service eligibility, and automated claims workflows that can support growing volume.
• Establish a consistent framework to assess, prioritize, sequence, and route custom client requests.
• Lead and mentor product managers responsible for benefits, payments, and eligibility and enrollment.
• Use funnel, activation, and reconciliation data to monitor performance and communicate outcomes to client success, growth, finance, and executive teams.
• Partner with engineering, design, growth, and client-facing teams to make product decisions that account for operational and customer needs.

Requirements

• 10+ years of product experience, including substantial work with benefits, eligibility, claims, or payer systems in healthcare or a complex B2B2C setting.
• At least 3 years managing and mentoring product managers.
• A record of turning manual, error-prone operations into dependable products that work at volume.
• Strong understanding of benefits data flows, from employer setup and eligibility checks through member activation.
• Direct experience with claims submission, adjudication, remittance, reconciliation, and provider payments.
• Strong data and instrumentation skills, plus current practical use of AI tools and judgment about applying them to improve reliability.

Benefits and work setup

• Flexible hybrid work, with onsite days Tuesday through Thursday; additional quarterly in-person collaboration days apply in certain locations.
• Listed base salary range: $260,000–$285,000 per year, plus equity and benefits.
• Benefits include health coverage, wellness resources, paid parental leave for eligible employees, professional development support, and 401(k) matching for U.S.-based employees.