Director, Payments & Benefits — Scale & Client Success

Maven Clinic Co.; San Francisco (CA); Hybrid; USD 260,000 - 285,000; Full time

Benefits offered by this job

Mental health access

Family planning

Parental leave 16 weeks

Career coaching

Professional development stipend

401K matching

Job summary

Maven Clinic is seeking a seasoned product leader to own the end-to-end benefits platform, including eligibility, enrollment, claims, and provider payments. You will drive automation, scale, and client-focused decision making with Engineering, Design, Growth, and Client Success teams.

Ideal candidates have 10+ years in product with benefits/claims experience and a track record of scaling operational products. Hybrid work model with preference for SF; remote options available.

Qualifications

• 10+ years in product with benefits/eligibility/claims or payer systems in complex B2B2C/healthcare.
• 3+ years managing and mentoring PMs.
• Proven ability to scale an operational product to reliability.

Responsibilities

• Own end-to-end benefits product: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments.
• Scale operations: shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims for higher volume.
• Build a triage framework for client requests: evaluate leverage, align with core roadmap, route ownership, communicate decisions clearly.
• Manage and develop a team of PMs across benefits, payments, and eligibility/enrollments.

Skills

10+ years in product

3+ years mentoring PMs

Ops/product scaling

Benefits data flow expertise

Claims infrastructure knowledge

AI tooling fluency

Ownership mindset

Tools

AI tools

Job description

Maven Clinic is seeking a seasoned product leader to own the end-to-end benefits platform, including eligibility, enrollment, claims, and provider payments. You will drive automation, scale, and client-focused decision making with Engineering, Design, Growth, and Client Success teams.

Ideal candidates have 10+ years in product with benefits/claims experience and a track record of scaling operational products. Hybrid work model with preference for SF; remote options available.